Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.

Warranty Policy

1. Warranty timeline

	Models	Parts List	Warranty Period
3D Printing Related Products	Neptune 2 / 2D / 2S / X /3 / 3 Pro / 3 Plus / 3 Max/ 4 / 4 Pro	Main Parts of the Machine (nozzle and build plate sheet Excluded)	12 Months
	Mars / Mars Pro / Mars C	LCD Screen	3 Months
		Other Main Parts of the Machine (FEP&Tools Excluded)	12 Months
	Mars 2 / 2 Pro/ 3 / 3 Pro / 4 / 4 MAX/ 4 Ultra/ Saturn / Saturn S / Saturn 2 / Saturn 8K /3 /3 Ultra	LCD Screen	6 Months
		Other Main Parts of the Machine (FEP&Tools Excluded)	12 Months
	Mars 4 DLP	Main Parts of the Machine (FEP&Tools Excluded)	12 Months
	Jupiter	LCD Screen	3 Months
		Other Main Parts of the Machine (FEP&Tools Excluded)	12 Months
	Mercury Mercury Plus V1.0 / V2.0 Mercury X / XS Bundle	Main Parts of the Machine (Tools Excluded)	12 Months
PHECDA LASER ENGRAVER & CUTTER- 10w/20W	Main Parts	PCB, Motor, Laser head, Power Adapter	12 Months
	Other Parts①	Fans	6 Months
	Other Parts②	Synchronous belt, motor connection line, laser connection line	3 Months
	Consumables and Other attached	Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc.	No warranty
Arduino Kits, Robot Kits & Component Kits	All	All	12 Months
Pre-owned Products	All	All	No warranty
Accessories (For individual purchases)	LCD Screen: Mars	Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.	3 Months
	LCD Screen: Mars 2/ 2 Pro/ 3/ 3 Pro/ 4/ 4 Ultra/ 4 Max Saturn / S / 2 / 8K/ 3 / 3 Ultra	Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.	6 Months
	LCD Screen: Jupiter	Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.	3 Months
	Air Purifier: Mini/ USB /Mars Mate	Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.	12 Months
	Build Plate	Damage caused by scratches, drops or bumps is not covered by the warranty.	6 Months
	Release Film: FEP/ PFA/ ACF	Release film is a consumable product without warranty	No warranty
	Resin Tank	Installation tools and screws are not warranted	6 Months
	Washing Bucket: Mercury Plus V1.0/ V2.0 Mercury X / XS Bundle	No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket).	6 Months
	Nozzle Kit： Neptune 3 Pro/ 3 Plus/ 3 Max	Entire Nozzle Kit	6 Months
	Dual-Gear Direct Extruder Kit： Neptune 3 Pro/ 3 Plus/ 3 Max	Entire Dual-Gear Direct Extruder Kit	6 Months
	STM 32-bit Silent Motherboard： Neptune 3 Pro/ 3 Plus/ 3 Max	Motherboard	12 Months
	PEI Magnetic Platform Kit： Neptune 3 Pro/ 3 Plus/ 3 Max	PEI Magnetic Platform Kit is a consumable product without warranty	No warranty
	Brass Nozzle： Neptune 3 Pro/3 Plus/ 3 Max	Brass Nozzle is a consumable product without warranty	No warranty
	Cooling Fan Kit：Neptune 3 Pro/ 3 Plus/ 3 Max	Including 4010/4015 Blower Fan and 6010 Axial Flow Fan	6 Months
	PTFE Tube： Neptune 3 Pro/ 3 Plus/ 3 Max	PTFE Tube is a consumable product without warranty	No warranty

2. Warranty Rules for Laser Head and Tube

     A. Laser Head WarrantyRules:

The rate of laser power drop is related to the frequency of use, working hours, and working environment.

     B. Laser Tube Warranty Rules:

a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally；

b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;

c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.

 

3. Warranty Forfeiture

The following Conditions Are Not Covered Under Warranty:

1. Products without sufficient proof of purchase

2. Lost or stolen products

3. Items that have expired their warranty period

4. Non-quality-related issues (after 30 days of purchase)

5. Free products

6. Repairs through 3rd parties

7. Damage from outside sources

8. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)

9. Purchases from illegitimate resourcesor second-handed parties

10. Normal discoloration, wear, or consumption during product use.

 

Return & Refund Policy

1. For Unwanted Items

If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.

You may return the unwanted product to Elegoo for a full refund within 14 days or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt, or packing slip. You are responsible for the shipping fees. Beyond the end of those 14 days, refunds for unwanted products are not available, and beyond 30 days, refunds and exchanges for unwanted products are not available.

Unwanted Issue
	Items		Responsibility of Return Shipping Charges
	Refund	Exchange
Within 14 Days	√	√	Customer
Within 30 Days	×	√	Customer
Within Warranty	×	×	×

Important: To avoid any delay or denial of processing your refund and exchange request, please verify that your returning product satisfies all of our following inspection criteria.

The product for refund and exchange must be:

A. In new and unused condition (Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, and defacement);

B. Complete with all parts & accessories included and all original tags and labels attached;

For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to the returning product caused in transit.

The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund or exchange will be rejected or subject to a restocking fee of up to 15% at Elegoo’s sole discretion.

After the 14-day refund/30-day exchange window has expired, your only recourse regarding the products is through our warranty.

 

2. For Quality-Related Items

1. Product is defective when you receive it, within 14days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.

2. Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.

3. Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.

Quality-Related Issue
	Items			Responsibility of Fees
	Refund	Replace	Repair	Return Shipping Charges	Repair Fees
Within 14 Days	√	√	√	Elegoo	Elegoo
Within Warranty	×	×	√	×	Elegoo
Out of Warranty	×	×	√	×	Customer

Important: To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).

 

3. Process After Returning Product

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.

 

Contact Us

Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.

1. For 3D Printertechnical support: 3dp@elegoo.com

2. For laser engraver technical support: lec@elegoo.com

3. For unwanted item refunds or returns and Arduino kits, robots technical support: info@elegoo.com

 

When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.