Pre-Order

【Pre-Order】Mars 5 Ultra

$366.25 $293.00
Shipping calculated at checkout.

  • Tilt Release Innovation, Blazing Fast
  • Stunning 9K, True-to-Life
  • Smart Mechanical Sensor, Print Worry-Free
  • AI Camera Keeps You in Total Control
  • Real-Time Monitoring & Time-Lapse Recording
  • Wi-Fi Cluster Printing, Redefining Efficiency
Options: UK
Mars 5 Ultra
Mars 5
  • Free Shipping
  • 1-Year Warranty
  • 14 Days Return
  • Lifetime Support
Options: UK
Product information

Where We Ship

Orders placed on Elegoo official website can be shipped to the following countries and regions:

Shipping Area

Shipping To

Shipping From

Estimated Delivery Time

North America

the United States

the United States

1. In-stock Product:
   3-7 workdays for delivery
2. Pre-owned Product:
   4-10 workdays for delivery
3. Pre-order Product:
   We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.

Canada

Canada

Europe

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

EU warehouse

the United Kingdom, Jersey, Guernsey

the United Kingdom

Asia Pacific

Australia

Australia

Japan

Japan

 

Shipping Restrictions

  • [the United States] We can ship orders to the contiguous 48 states and the District of Columbia, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
  • [United Kingdom] Due to high transportation costs, some preowned products (good used/for parts only/damaged) will not support delivery to the Scottish Highlands, Scottish Islands, Northern Ireland, Jersey and Guernsey.
  • [Australia] Unable to ship the Jupiter and Jupiter SE 3D printer to post office addresses.
  • You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees:

For orders over $50 to most of the countries and regions listed above, it’s FREE SHIPPING. Orders under $50 will be charged a $15 shipping fee. EXCEPT for those countries and conditions listed:
1. Orders including Saturn 4 or Saturn 4 Ultra will be charged $20/pc shipping fees;
2. Australia: For orders including Jupiter SE, some areas (Northern Territory, Queensland, Tasmania, Western Australia) will be charged a shipping fee;
2. Cyprus: Each order will be charged a $30 shipping fee.

For orders shipped to EU countries and the United Kingdom (EXCEPT for several countries and regions listed below), we are responsible for customs duties.

Several countries and regions are: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.

Ownership, Terms, and Risk

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.

Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.

When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com

Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com

Refund Policy & Warranty Info

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.

Warranty Policy

1. Warranty timeline

Models Parts List Warranty Period
3D Printing Related Products Neptune 2/2D/2S/X/3/3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max Main Parts of the Machine (nozzle and build plate sheet Excluded) 12 Months
Mars/Mars Pro/Mars C LCD Screen 3 Months
Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 Ultra/5/5 Ultra
Saturn/Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra
LCD Screen 6 Months
Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Mars 4 DLP Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Jupiter LCD Screen 3 Months
Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Jupiter SE LCD Screen 6 Months
Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Mercury
Mercury Plus V1.0/V2.0
Mercury X/XS Bundle
Main Parts of the Machine (Tools Excluded) 12 Months
PHECDA LASER
ENGRAVER &
CUTTER-
10w/20W
Main Parts PCB, Motor, Laser head, Power Adapter 12 Months
Other Parts Fans 6 Months
Other Parts Synchronous belt, motor connection line, laser connection line 3 Months
Consumables and Other attached Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. No warranty
Arduino Kits, Robot Kits & Component Kits All All 12 Months
Pre-owned Products All All No warranty
Accessories (For individual purchases) LCD Screen: Mars/Jupiter Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. 3 Months
LCD Screen: Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/5/5 Ultra
Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/Jupiter SE
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. 6 Months
Air Purifier: Mini/USB/Mars Mate Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. 12 Months
Mini Heater Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. 12 Months
Build Plate Damage caused by scratches, drops or bumps is not covered by the warranty. 6 Months
Release Film: FEP/PFA/ACF Release film is a consumable product without warranty No warranty
Resin Tank Installation tools and screws are not warranted 6 Months
Washing Bucket: Mercury Plus V1.0/ V2.0; Mercury X/XS Bundle No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). 6 Months
3D Stainless Steel Funnel 3D Stainless Steel Funnel is a consumable product without warranty No warranty
Hotend Kit: Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max Entire Hotend Kit 6 Months
Extruder Kit: Neptune 3 Pro/3 Plus/3 Max /4/4 Pro /4 Plus/4 Max Entire Extruder Kit 6 Months
STM 32-bit Silent Motherboard: Neptune 3 Pro/3 Plus/3 Max Motherboard 12 Months
PEI Magnetic Platform Kit: Neptune 3 Pro/3 Plus/3 Max PEI Magnetic Platform Kit is a consumable product without warranty No warranty
Nozzle Kit: Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max Nozzle Kit is a consumable product without warranty No warranty
Cooling Fan KitNeptune 3 Pro/3 Plus/3 Max Including 4010/4015 Blower Fan and 6010 Axial Flow Fan 6 Months
PTFE Tube: Neptune 3 Pro/3 Plus/3 Max PTFE Tube is a consumable product without warranty No warranty
Enclosure All 12 Months
Rotary Attachment: PHECDA Laser Engraver All 12 Months
10W/20W Air Assist: PHECDA Laser Engraver All 12 Months
Enclosure: PHECDA Laser Engraver All 12 Months
Honeycomb Panel: PHECDA Laser Engraver Honeycomb Panel is a consumable product without warranty No warranty
Raisers: PHECDA Laser Engraver All 12 Months
Composite Filter: PHECDA Laser Engraver Composite Filter is a consumable product without warranty No warranty
10W/20W Laser Module: PHECDA Laser Engraver All 12 Months
Window Mirror: PHECDA Laser Engraver Window Mirror is a consumable product without warranty No warranty
20W Adapter: PHECDA Laser Engraver All 12 Months

2. Warranty Rules for Laser Head and Tube

A. Laser Head Warranty Rules:
  The rate of laser power drop is related to the frequency of use, working hours, and working environment.

B. 
Laser Tube Warranty Rules:

a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;

b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;

c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.

 

3. Warranty Forfeiture

The following Conditions Are Not Covered Under Warranty:
A. Products without sufficient proof of purchase
B. Lost or stolen products
C. Items that have expired their warranty period
D. Non-quality-related issues (after 30 days of purchase)
E. Free products
F. Repairs through 3rd parties
G. Damage from outside sources
H. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
I. Purchases from illegitimate resourcesor second-handed parties
J. Normal discoloration, wear, or consumption during product use.

 

Return & Refund Policy

1. For Unwanted Items
*This clause does not apply to Pre-owned & Refurbished items.

If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.

 

You may return the unwanted product to Elegoo for a full refund within 14 days or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt, or packing slip. You are responsible for the shipping fees. Beyond the end of those 14 days, refunds for unwanted products are not available, and beyond 30 days, refunds and exchanges for unwanted products are not available.

 

Unwanted Issue

 

Items

Responsibility of Return Shipping Charges

Refund

Exchange

Within 14 Days

Customer

Within 30 Days

×

Customer

Within Warranty

×

×

×

 

Important: To avoid any delay or denial of processing your refund and exchange request, please verify that your returning product satisfies all of our following inspection criteria.

 

The product for refund and exchange must be:
A. In new and unused condition (Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, and defacement);
B. Complete with all parts & accessories included and all original tags and labels attached;

 

For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to the returning product caused in transit.

 

The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund or exchange will be rejected or subject to a restocking fee of up to 15% at Elegoo’s sole discretion.

 

After the 14-day refund/30-day exchange window has expired, your only recourse regarding the products is through our warranty.

2. For Quality-Related Items
*This clause does not apply to Pre-owned & Refurbished items.

 A. Product is defective when you receive it, within 14days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.

B. Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.

C. Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.

Quality-Related Issue

 

Items

Responsibility of Fees

Refund

Replace

Repair

Return Shipping Charges

Repair Fees

Within 14 Days

Elegoo

Elegoo

Within Warranty

×

×

×

Elegoo

Out of Warranty

×

×

×

Customer

 

Important: To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).

3. Process After Returning Product

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.

 

Contact Us

Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.

  1. For 3D printer technical support: 3dp@elegoo.com
  2. For laser engraver technical support: lec@elegoo.com
  3. For order issues, unwanted item refunds, or returns: info@elegoo.com
  4. For STEM kits, robots technical support: service@elegoo.com

When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.

Tilt Release Innovation, Blazing Fast

Boasting a blazing fast speed of up to 150mm/h, the Mars 5 Ultra leaves competitors in the dust. Its revolutionary tilt release technology enables swift model peeling from the release film, ensuring lightning-fast printing without compromising on detail, accuracy or reliability. Seamlessly switch between the fast and slow print modes, unlocking unmatched flexibility and efficiency.

Stunning 9K , True-to-Life

Featuring a 7" mono LCD with 9K ultra-high resolution and 18μm XY resolution, the Mars 5 Ultra ensures the faithful reproduction of every intricate detail with stunning fidelity and breathtaking textures. Boasting 92% light uniformity, the advanced COB light source ensures consistent results, bringing your visions to life with impeccable precision.

Self-Check & Automatic Leveling , Plug-N-Play

With its smart self-check and automatic leveling functions, the Mars 5 Ultra allows all skill levels to dive straight into the creative process. No more setup hassles or tedious calibrations - simply unbox, power on, and print.

One-Click Self-Check
With one single click, the Mars 5 Ultra will perform a quick self-check to verify whether its components are functioning properly before printing. When the accumulated usage of the release film is approaching 60,000 times, the device will issue a reminder to replace the release film promptly.
*After replacing the release film, please click the refresh button on the device self-test page to reset the counter manually.

One-Click Automatic Leveling
Effortless precision is just a click away. Thanks to its intelligent mechanical sensor, the build plate can be automatically leveled with a simple click, making 3D printing accessible to users of all experience levels.

AI Camera Acts as Your Eyes, Stay in Total Control

Say goodbye to costly failures and wasted time as the AI camera detects errors in real-time, guiding you to flawless results. Never worry about empty build plate or model warps again - it's a thing of the past. The AI camera monitors every step, instantly alerting you to any errors for immediate resolutions.

Print Smarter , Print Worry-Free

With a smart mechanical sensor, the Mars 5 Ultra supports residue detection to prevent damage to the LCD screen. Plus, timely alarms for resin shortages and leveling failures minimize waste and ensure uninterrupted efficiency. Stay worry-free and enjoy high-quality prints every time.

Real-Time Monitoring and Time-Lapse Photography

Effortlessly monitor the printing process in real-time, troubleshoot issues, and ensure exceptional print quality. Capture stunning time-lapse videos and share your creative journey with ease.

Advanced Overheat Protection

No more overheating worries. Enjoy carefree printing with the advanced high temperature protection. When the LED temperature exceeds 80℃, the intelligent system triggers an alarm and halts printing automatically, ensuring enhanced safety and extended lifespan.

Power-Loss Resume Printing

Power Outages? No Problem. The Mars 5 Ultra will automatically resume printing from where it stops. Say goodbye to wasted materials or time. Never again will you lose the printing progress.

User-Friendly Design

Quick-Release Design, Easy Assembly
The quick-release design of the build plate enables effortless removal and installation, making cleaning and maintenance a breeze.

Replaceable Lock Screws, Resin Clog-Free
No more resin clogs hindering your creative flow with the replaceable resin tank lock screws. Enjoy uninterrupted printing perfection every time.

Dual Pour Spouts Resin Tank, Smooth Pouring
Double the convenience, double the speed. The resin tank features dual pour spouts, allowing for quick and easy loading and unloading, maximizing your efficiency.

Reliable Drip Tray, Clean and Safe
The reliable drip tray effectively prevents your resin from spilling, maintaining a clean workspace and enhancing safety. Enjoy a seamless printing experience without any messy surprises.

Redefine efficiency and streamline your workflow with seamless control over multiple printers from one device. Harness the power of synchronized prints to supercharge your productivity and conquer ambitious projects with ease.

Powered by self-developed system with 8G RAM, which ensures faster computing and stable file transfer, the Mars 5 Ultra offers a smoother and more efficient printing experience.

Experience 3D printing that's as easy as scrolling through your smartphone. The 5-inch capacitive touch screen features a simple, intuitive interface that guides you through every step, effortless even for first-timers.

Trust the Mars 5 Ultra's robust metal frame to withstand the test of time. With meticulous engineering, it is designed to endure countless printing hours while maintaining exceptional print quality and reliability.

The LCD screen is safeguarded by a durable 9H tempered glass protector, providing exceptional resistance to scratches and damage for a worry-free printing experience.

Laser-engraved build plate features superior adhesion, preventing detachment and warping issues during printing, and ensuring effortless and damage-free removal of printed models.

No longer will you be bound by generic exposure settings. Imagine having the ability to finely tune the exposure time for each section, enabling you to determine the optimal exposure time, meticulously control and enhance the printing results.

The Elegoo Mars Mate air purifier's built-in high-density activated carbon filter can effectively absorb resin odor, with the purification efficiency up to 95% for TVOC.

What's In Box

Specification

BUILD VOLUME

153.36 x 77.76 x 165 mm³

PRINTING SPEED

MAX 150mm/h

LAYER THICKNESS

0.01-0.2mm

XY RESOLUTION

18x18μm (8520x4320)

Z-AXIS ACCURACY

0.02mm

PRINTING TECHNOLOGY

MSLA

LIGHT SOURCE

COB Light Source (wavelength 405nm)

LCD SCREEN SIZE

7-inch 9K Mono LCD

LCD SCREEN PROTECTOR

9H hardness tempered glass

CONNECTION METHOD

USB Interface & WiFi

SYSTEM

EL3D-4.0

SLICING SOFTWARE

Chitubox

OPERATING SCREEN

4.0-inch Capacitive Touch Screen

LANGUAGE

Chinese, English, Japanese, Dutch, Korean, French, German, Russian, Italian, Spanish, Turkish, Portuguese

AIR PURIFIER

USB connection unavailable, compatible with Mars Mate air purifier

OTHER FUNCTIONS

Tilt Release Technology,
One-Click Automatic Leveling,
Self-Check & Overheat Protection,
AI Camera (Empty Build Plate Detection/Warp Detection/Real-Time Monitoring & Time-Lapse Recording),
Smart Mechanical Sensor (Resin Shortage Alarm/Residue Detection Alarm/Leveling Failure Alarm),
Power-Loss Resume Printing

RESIN

Supports most resins on the market (water-washable, standard, ABS-like, plant-based, etc.)

POWER REQUIREMENTS

100-240V 50/60Hz 24V 3A

HEAT DISSIPATION METHOD

3 copper heat pipes + single fan

DIMENSIONS

260 x 268 x 451.5 mm³

Net Weight

8.8kg

Gross Weight

10.8kg

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