Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.
- For 3D Printer technical support: firstname.lastname@example.org
- For laser engraver technical support: email@example.com
- For unwanted item refunds or returns and Arduino kits, robots technical support: firstname.lastname@example.org
When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.