Contact us

Dear valued customer,

To help us serve you better and faster, please contact us accordingly via below emails: 

For order and customer support inquiries:

For 3D printer technical support: (While you wait, you can check the troubleshooting documents here)

For STEM kits, please contact (North America);  or (Europe, UK, Asia & Australia)

If you’d like to be a distributor of ELEGOO products, please fill out this form.

For general marketing collaborations, please contact us at or


Become A Distributor

If you have any business inquires please fill in the form below, we should get back to you soon


Frequently Asked questions


3-7 workdays for delivery (7-14 workdays under the impact of the COVID-19 pandemic or during promotion/holiday

Pre-owned Machines: 4-8 workdays for delivery (All the pre-owned products would be tested before shipping)

Pre-order Products:  We will ship the product according to the estimated delivery time on the page


1. US East: Alabama/Connecticut/Delaware/Washington DC/Florida/Georgia/ Indiana/Kentucky/Maine/Maryland/Massachusetts/Michigan/ Mississippi/New Hampshire/New York/North Carolina/Ohio/Pennsylvania/Rhode Island/South Carolina/Tennessee/Virginia/West Virginia/

2. US West: Arizona/Arkansas/California/Colorado/Idaho/Illinois/Iowa/Kansas/Louisiana/ Minnesota/Missouri/Montana/Nebraska/Nevada/New Jersey/New Mexico/North Dakota/Oklahoma/Oregon/South Dakota/Texas/Utah/Vermont/Washington/ Wisconsin/Wyoming/

We do Not support delivery to PO BOX addresses, please kindly understand.

3. Canada

We do Not support delivery to PO BOX addresses, please kindly understand.

4. Australia

5. Japan

6 United Kingdom

7. Europe: we can ship orders to Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal(Except Azores), Romania, Slovakia, Slovenia, Spain (Except Las Palmas), Sweden, Switzerland, Cyprus.

* As we ship from the European Union warehouse, buyers from Switzerland and Norway may be subject to customs duties and import VAT.

* Jupiter is currently not available in Malta, Norway, Switzerland, and Cyprus.

PS: Some pre-order or on-sale products will be available for some specific countries (Australia, Canada, United Kingdom, Japan), please check the product page for details.


We offer Free Shipping on orders over $50.

But this is not usually available on pre-sale products or Cyprus, Turkey. Please check the product listing and checkout page for specific costs.


Unfortunately, we cannot change the shipment once the product is shipped. 


Please contact our customer support team via this link.


We try to make sure all
your items reach you at the same time. Sometimes our products are not always
sent together since different shipping options can be used, depending on the
product. Once an item has been shipped, you will receive a shipment
notification email.


If you purchase directly from our website, we will ship the products from our local warehouses in the US and EU via our cooperated carriers.If you purchase from Amazon by click the "Buy on Amazon" button on the product pages, Amazon will choose the carrier for the delivery.