Warranty Timeline
Warranty Policy
1. Warranty Timeline
|
Models |
Parts List |
Warranty Period |
3D Printing Related Products |
Neptune 2 / 2D / 2S / X /3 / 3 Pro / 3 Plus / 3 Max/ 4 / 4 Pro |
Main Parts of the Machine (nozzle and build plate sheet Excluded) |
12 Months |
Mars / Mars Pro / Mars C |
LCD Screen |
3 Months |
|
Other Main Parts of the Machine (FEP&Tools Excluded) |
12 Months |
||
Mars 2 / 2 Pro/ 3 / 3 Pro / 4 / 4 MAX/ 4 Ultra/ |
LCD Screen |
6 Months |
|
Other Main Parts of the Machine (FEP&Tools Excluded) |
12 Months |
||
Mars 4 DLP |
Main Parts of the Machine (FEP&Tools Excluded) |
12 Months |
|
Jupiter |
LCD Screen |
3 Months |
|
Other Main Parts of the Machine (FEP&Tools Excluded) |
12 Months |
||
Mercury |
Main Parts of the Machine (Tools Excluded) |
12 Months |
|
PHECDA LASER |
Main Parts |
PCB, Motor, Laser head, Power Adapter |
12 Months |
Other Parts① |
Fans |
6 Months |
|
Other Parts② |
Synchronous belt, motor connection line, laser connection line |
3 Months |
|
Consumables and |
Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. |
No warranty |
|
Arduino Kits, Robot Kits & Component Kits |
All |
All |
12 Months |
Pre-owned Products |
All |
All |
No warranty |
Accessories (For individual purchases) |
LCD Screen: |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. |
3 Months |
LCD Screen: Saturn / S / 2 / 8K/ 3 / 3 Ultra |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. |
6 Months |
|
LCD Screen: |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. |
3 Months |
|
Air Purifier: |
Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. |
12 Months |
|
Build Plate |
Damage caused by scratches, drops or bumps is not covered by the warranty. |
6 Months |
|
Release Film: FEP/ PFA/ ACF |
Release film is a consumable product without warranty |
No warranty |
|
Resin Tank |
Installation tools and screws are not warranted |
6 Months |
|
Washing Bucket: Mercury Plus V1.0/ V2.0 Mercury X / XS Bundle |
No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). |
6 Months |
|
Nozzle Kit: |
Entire Nozzle Kit |
6 Months |
|
Dual-Gear Direct Extruder Kit: |
Entire Dual-Gear Direct Extruder Kit |
6 Months |
|
STM 32-bit Silent Motherboard: |
Motherboard |
12 Months |
|
PEI Magnetic Platform Kit: Neptune 3 Pro/ 3 Plus/ 3 Max |
PEI Magnetic Platform Kit is a consumable product without warranty |
No warranty |
|
Brass Nozzle: Neptune 3 Pro/3 Plus/ 3 Max |
Brass Nozzle is a consumable product without warranty |
No warranty |
|
Cooling Fan Kit:Neptune 3 Pro/ 3 Plus/ 3 Max |
Including 4010/4015 Blower Fan and 6010 Axial Flow Fan |
6 Months |
|
PTFE Tube: |
PTFE Tube is a consumable product without warranty |
No warranty |