Models

Parts List

Warranty Period

3D Printing Related Products

Neptune 2 / 2D / 2S / X /3 / 3 Pro / 3 Plus / 3 Max/ 4 / 4 Pro

Main Parts of the Machine (nozzle and build plate sheet Excluded)

12 Months

Mars / Mars Pro / Mars C

LCD Screen

3 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mars 2 / 2 Pro/ 3 / 3 Pro / 4 / 4 MAX/ 4 Ultra/
Saturn / Saturn S / Saturn 2 / Saturn 8K /3 /3 Ultra

LCD Screen

6 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mars 4 DLP

Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Jupiter

LCD Screen

3 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mercury
Mercury Plus V1.0 / V2.0
Mercury X / XS Bundle

Main Parts of the Machine (Tools Excluded)

12 Months

PHECDA LASER
ENGRAVER &
CUTTER-
10w/20W

Main Parts

PCB, Motor, Laser head, Power Adapter

12 Months

Other Parts①

Fans

6 Months

Other Parts②

Synchronous belt, motor connection line, laser connection line

3 Months

Consumables and
Other attached

Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc.

No warranty

Arduino Kits, Robot Kits & Component Kits

All

All

12 Months

Pre-owned Products

All

All

No warranty

Accessories (For individual purchases)

LCD Screen:
Mars

Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.

3 Months

LCD Screen:
Mars 2/ 2 Pro/ 3/ 3 Pro/ 4/ 4 Ultra/ 4 Max

Saturn / S / 2 / 8K/ 3 / 3 Ultra

Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.

6 Months

LCD Screen:
Jupiter

Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.

3 Months

Air Purifier:
Mini/ USB /Mars Mate

Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.

12 Months

Build Plate

Damage caused by scratches, drops or bumps is not covered by the warranty.

6 Months

Release Film:

FEP/ PFA/ ACF

Release film is a consumable product without warranty

No warranty

Resin Tank

Installation tools and screws are not warranted

6 Months

Washing Bucket:

Mercury Plus V1.0/ V2.0

Mercury X / XS Bundle

No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket).

6 Months

Nozzle Kit：
Neptune 3 Pro/ 3 Plus/ 3 Max

Entire Nozzle Kit

6 Months

Dual-Gear Direct Extruder Kit：
Neptune 3 Pro/ 3 Plus/ 3 Max

Entire Dual-Gear Direct Extruder Kit

6 Months

STM 32-bit Silent Motherboard：
Neptune 3 Pro/ 3 Plus/ 3 Max

Motherboard

12 Months

PEI Magnetic Platform Kit：

Neptune 3 Pro/ 3 Plus/ 3 Max

PEI Magnetic Platform Kit is a consumable product without warranty

No warranty

Brass Nozzle：

Neptune 3 Pro/3 Plus/ 3 Max

Brass Nozzle is a consumable product without warranty

No warranty

Cooling Fan Kit：Neptune 3 Pro/ 3 Plus/ 3 Max

Including 4010/4015 Blower Fan and 6010 Axial Flow Fan

6 Months

PTFE Tube：
Neptune 3 Pro/ 3 Plus/ 3 Max

PTFE Tube is a consumable product without warranty

No warranty