Warranty Policy

1. Warranty timeline

Models

Parts List

Warranty Period

3D Printing Related Products

Neptune 2/2D/2S/X/3/3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max

Main Parts of the Machine (nozzle and build plate sheet Excluded)

12 Months

Mars/Mars Pro/Mars C

LCD Screen

3 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 Ultra/

Saturn/Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra

LCD Screen

6 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mars 4 DLP

Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Jupiter

LCD Screen

3 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Jupiter SE

LCD Screen

6 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mercury
Mercury Plus V1.0/V2.0
Mercury X/XS Bundle

Main Parts of the Machine (Tools Excluded)

12 Months

PHECDA LASER
ENGRAVER &
CUTTER-
10w/20W

Main Parts

PCB, Motor, Laser head, Power Adapter

12 Months

Other Parts①

Fans

6 Months

Other Parts②

Synchronous belt, motor connection line, laser connection line

3 Months

Consumables and
Other attached

Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc.

No warranty

Arduino Kits, Robot Kits & Component Kits

All

All

12 Months

Pre-owned Products

All

All

No warranty

Accessories (For individual purchases)

LCD Screen:
Mars/Jupiter

Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.

3 Months

LCD Screen:
Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/

Saturn /S/2/8K/3/3 Ultra//4/4 Ultra/Jupiter SE

Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.

6 Months

Air Purifier:
Mini/USB/Mars Mate

Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.

12 Months

Mini Heater

Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.

12 Months

Build Plate

Damage caused by scratches, drops or bumps is not covered by the warranty.

6 Months

Release Film:

FEP/PFA/ACF

Release film is a consumable product without warranty

No warranty

Resin Tank

Installation tools and screws are not warranted

6 Months

Washing Bucket:

Mercury Plus V1.0/ V2.0

Mercury X/XS Bundle

No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket).

6 Months

3D Stainless Steel Funnel

3D Stainless Steel Funnel is a consumable product without warranty

No warranty

Hotend Kit:
Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max

Entire Hotend Kit

6 Months

Extruder Kit:
Neptune 3 Pro/3 Plus/3 Max /4/4 Pro /4 Plus/4 Max

Entire Extruder Kit

6 Months

STM 32-bit Silent Motherboard:
Neptune 3 Pro/3 Plus/3 Max

Motherboard

12 Months

PEI Magnetic Platform Kit:

Neptune 3 Pro/3 Plus/3 Max

PEI Magnetic Platform Kit is a consumable product without warranty

No warranty

Nozzle Kit:

Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max

Nozzle Kit is a consumable product without warranty

No warranty

Cooling Fan Kit:Neptune 3 Pro/3 Plus/3 Max

Including 4010/4015 Blower Fan and 6010 Axial Flow Fan

6 Months

PTFE Tube:
Neptune 3 Pro/3 Plus/3 Max

PTFE Tube is a consumable product without warranty

No warranty

Enclosure

All

12 Months

Rotary Attachment:
PHECDA Laser Engraver

All

12 Months

10W/20W Air Assist:

PHECDA Laser Engraver

All

12 Months

Enclosure:

PHECDA Laser Engraver

All

12 Months

Honeycomb Panel:
PHECDA Laser Engraver

Honeycomb Panel is a consumable product without warranty

No warranty

Raisers:

PHECDA Laser Engraver

All

12 Months

Composite Filter:

PHECDA Laser Engraver

Composite Filter is a consumable product without warranty

No warranty

10W/20W Laser Module:

PHECDA Laser Engraver

 

All

12 Months

Window Mirror:

PHECDA Laser Engraver

Window Mirror is a consumable product without warranty

No warranty

20W Adapter:

PHECDA Laser Engraver

All

12 Months