If you are experiencing Touch Screen Failure, please follow the steps below:
Step 1: Please reinstall the touch screen cable when the machine is powered off. For detailed instructions on how to do it you can refer to this video: https://youtu.be/mlT9qgHaWoI
Step 2: If the above methods do not resolve the issue, please send us relevant information listed below via 3dp@elegoo.com, our technical support team will try our best to help.
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The order number of your printer and where you bought it from.
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The batch number labled on the bottom of the printer.
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The firmware version number shown on the printer touch screen.
