








Mars 5
Shipping calculated at checkout.
- Automatic Leveling
- Smart Mechanical Sensor
- One-Click Self-Check
- Advanced Overheat Protection
- 6.6-Inch 4K Mono LCD
- COB Light Source
Pre-Order
Estimated Shipping Time from UK Warehouse before September 30.
Product information
Where We Ship
Orders placed on Elegoo official website can be shipped to the following countries and regions:
Shipping Area | Shipping To | Shipping From | Estimated Delivery Time | ||
Normal Product | Pre-owned Product | Pre-order Product | |||
North America | the United States | the United States | 3-7 workdays | 4-8 workdays | We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery. |
Canada | Canada | ||||
Asia Pacific | Australia | Australia | |||
Japan | Japan | ||||
Europe | the United Kingdom, Jersey, Guernsey | the United Kingdom | |||
Germany | EU warehouse | 2-5 workdays | 3-7 workdays | We will ship the product according to the estimated delivery time on the page, after shipment, it will take several workdays for delivery, similar to the Normal Product. | |
Austria, Belgium, CzechRepublic, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Sweden | 3-7 workdays | 4-8 workdays | |||
Estonia, Ireland, Latvia, Lithuania, France, Romania | 4-8 workdays | 5-9 workdays | |||
Bulgaria, Croatia, Finland, Portugal, Spain | 5-9 workdays | 6-10 workdays | |||
Greece, Malta | 6-10 workdays | 7-11 workdays | |||
Cyprus, Norway, Switzerland | 7-15 workdays | 8-16 workdays |
1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or if the package has been signed for but not received by you.
2. Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.
Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.
Shipping Restrictions
- [the United States] We can ship orders to the contiguous 48 states and the District of Columbia, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
- [United Kingdom] We are unable to ship to P.O. Boxes, BFPO addresses and Bermuda. Due to high transportation costs, some pre-owned products (good used/for parts only/damaged) and OrangeStorm Giga will not support delivery to the Scottish Highlands, Scottish Islands, Northern Ireland, Jersey, Guernsey.
- [Australia] Unable to ship the Jupiter and Jupiter SE 3D printer to post office addresses.
- You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Shipping Fees
Shipping Area | Shipping Fee | ||||
Centauri Carbon/Centauri | Saturn 4/4 Ultra/4 Ultra 16K | Mars 5 Ultra | Other Products | ||
North America | the United States | $30 | $20 | Purchases under $50: $15 shipping fee Purchases over $50: Free shipping |
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Canada | $50 CAD | $30 CAD | Purchases under $65 CAD: $20 CAD shipping fee Purchases over $65 CAD: Free shipping |
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Asia Pacific | Australia | $50 AUD | $30 AUD | Purchases under $70 AUD: $20 AUD shipping fee Purchases over $70 AUD: Free shipping |
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Japan | ¥3,000 JPY | Purchases under ¥7600 JPY: ¥2280 JPY shipping fee Purchases over ¥7600 JPY: Free shipping |
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Europe | the United Kingdom, Jersey, Guernsey | £20 | Purchases under £40: Shipping fee of £11.90 Purchases over £40: Free shipping Orders containing the Saturn 4 Ultra 16K will incur a shipping fee of £16 per unit. |
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Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden | € 20 | Purchases under €50: €15 shipping fee Purchases over €50: Free shipping |
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Norway, Switzerland, Malta | € 20 | Purchases under €100: €30 shipping fee Purchases over €100: Free shipping |
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Cyprus | € 50 | Each order: €30 shipping fee |
For orders shipped to EU countries and the United Kingdom (EXCEPT for several countries and regions listed below), we are responsible for customs duties.
Several countries and regions are: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.
Ownership, Terms, and Risk
1. Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any express.
2. Typically, orders (excluding Pre-Orders) are sent to the warehouse 8 hours after placement. Orders sent to the warehouse are usually non-cancelable and unmodifiable. If you need to make changes, we'll attempt to arrange with the warehouse, but success is not guaranteed. Any costs arising from incorrect addresses or order cancellations are governed by our return and refund policies, for which you are responsible for payment.
3. Please ensure that you provide accurate information when placing your order and keep your phone line open. If a product is returned for the following reasons, we reserve the right to request payment for the return shipping and an additional re-delivery cost before we can resend the item to you:
A. If your package delivery fails because you did not contact the delivery company within 5 days of the delivery attempt.
B. If the delivery was unsuccessful due to an incorrect address.
FAQ
Q: If l order more than one product, will they be delivered at the same time?
A: Whenever posible, we ship products together. Howeve,depending on product avalalbiityor shipping methods,items may arive separately.A notification wil be
emailed for each shipment.
Refund Policy & Warranty Info
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.
Warranty Policy
1. Warranty timeline
Models | Parts List | Note | Warranty Period | |
3D Printing Machine & Parts | Neptune 3/3 Pro/3 Plus/3 Max Neptune 4/4 Pro/4 Plus/4 Max OrangeStorm Giga Centauri Carbon/Centauri |
PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate | The PEI platform/build plate is a consumable product without warranty. | No warranty |
Nozzle | The nozzle kit is a consumable product without warranty. | No warranty | ||
PTFE Tube | The PTFE tube is a consumable product without warranty. | No warranty | ||
Heater, Thermistor, Tools | No warranty | |||
Hot End/Hotend Kit | The nozzle and PTFE tube are consumable products without warranty. | 3 Months | ||
Extruder/Extruder Kit/Printhead Kit | 6 Months | |||
Cooling Fan Kit | This includes the 4010/4015 blower fan and the 6010 axial flow fan. | 12 Months | ||
STM 32-bit Silent Motherboard | 12 Months | |||
Main Parts of the Machine | 12 Months | |||
Mars/Jupiter | Release Film, Tools | The release film is a consumable product without warranty. | No warranty | |
LCD Screen | Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty. | 3 Months | ||
Resin Tank | Installation tools and screws are not warranted. | 6 Months | ||
Build Plate | Damage caused by scratches, drops, or bumps is not covered by the warranty. | 6 Months | ||
Other Main Parts of the Machine | 12 Months | |||
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K Jupiter SE |
Release Film, Tools | The release film is a consumable product without warranty. | No warranty | |
LCD Screen | Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty. | 6 Months | ||
Resin Tank | Installation tools and screws are not warranted. | 6 Months | ||
Build Plate | Damage caused by scratches, drops, or bumps is not covered by the warranty. | 6 Months | ||
Other Main Parts of the Machine (FEP & Tools Excluded) | 12 Months | |||
Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle |
Washing Bucket, Curing Turntable, Acrylic Cover | No warranty | ||
Other Main Parts of the Machine (Tools Excluded) | No warranty for the Fresnel lens coated with resin. | 12 Months | ||
Phecda Laser Engraver & Cutter - 10W/20W |
Consumables and Other attached |
Window Mirror,Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools | No warranty | |
Other Parts① | Synchronous Belt, Motor Connection Line, Laser Connection Line | 3 Months | ||
Other Parts② | Fans | 6 Months | ||
Main Parts① | Laser Head | The rate of laser power drop is related to the frequency of use, working hours, and the working environment. If the laser head has any obvious appearance defects or visible cracks, after-sales warranty services will not be provided. | 12 Months | |
Main Parts② | Air Assist, PCB, Motor, Laser Head, Power Adapter, Raisers | 12 Months | ||
Arduino Kits, Robot Kits & Component Kits | All | All | 12 Months | |
Pre-owned Products | All | All | No warranty | |
Accessories | Air Purifier: Mini/USB/Mars Mate |
All (Activated Carbon Excluded) | Consumables (activated carbon) are not warranted, nor is human damage or disassembly covered by the warranty. | 12 Months |
Mini Heater | All (Activated Carbon Excluded) | 12 Months | ||
3D Stainless Steel Funnel | 3D Stainless Steel Funnel is a consumable product without warranty | No warranty | ||
3D Paint Kit | All | No warranty | ||
PEI Liquid Glue | All | No warranty | ||
Anti-Vibration Feet | All | 12 Months | ||
Enclosure | All | 12 Months | ||
Dual Printhead Mounting Plate | All | 12 Months | ||
Four-Printhead Mounting Plate | All | 12 Months | ||
5 kg Large Spool Holder Kit | All | 12 Months | ||
Camera | All | 12 Months | ||
Filament Vacuum Storage Bags Kit | Pump (Vacuum Bags Excluded) | The vacuum bags are consumable products without warranty. | 1 Month | |
Accessories for Phecda | Honeycomb Panel | The honeycomb panel is a consumable product without warranty. | No warranty | |
Composite Filter | The composite filter is a consumable product without warranty. | No warranty | ||
Rotary Attachment | 12 Months | |||
Enclosure | 12 Months | |||
Metal Business Cards | All | No warranty | ||
Silicone Mat | All | No warranty |
2. Warranty Period
All times shown on this page are calculated from the date the original order was received. If you receive free replacement products or accessories, the warranty period will still be calculated from the date the original order was received.
3. Warranty Forfeiture
The following Conditions Are Not Covered Under Warranty:
A. Product is not from ELEGOO or distributors authorized by ELEGOO
B. Products without purchase receipt or any other sufficient proofs of purchase
C. Lost or stolen products
D. Items that have expired their warranty period
E. Non-quality-related issues (after 30 days of purchase)
F. Free products
G. Repaired by a third party or modified by an individual
H. Damage from outside sources
I. Damage from misuse of products (including, but not limited to: resin leakage, falls, and operating devices improperly)
J. Normal discoloration, wear, or consumption during product use
K. The LCD screen cannot provide an SN code
Return & Refund Policy
1. For Unwanted Items
*This clause does not apply to Pre-owned & Refurbished items.
Please note that all return requests must first be submitted to our official customer service team, and the package must be returned to our designated address (unless our customer service team recommends refusing the package), as failure to do so could result in liability for any lost items. Any return not confirmed and monitored by customer support may be lost.
If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we refer to such a product as an "unwanted product".
A. For unopened products (with all original tags and labels attached), you can return them within 14 days of delivery for a refund with an "unwanted reason". Original shipping charges are non-refundable (including free shipping products). Return shipping charges are the customer's responsibility (if ELEGOO provides a shipping label, the shipping fee will be deducted from the refund), and ELEGOO will apply a 5% restocking fee based on the order amount. The refund will be issued in the same currency as the purchase, minus any taxes, import duties, and original shipping charges.
B. For open-box and unused products, within 14 days of delivery, you can return them for a refund with an "unwanted reason". Original shipping charges are non-refundable (including free shipping products). Return shipping charges are the customer's responsibility (if ELEGOO provides a shipping label, the shipping fee will be deducted from the refund), and ELEGOO will apply a 5% restocking fee based on the order amount. The refund will be issued in the same currency as the purchase, minus any taxes, import duties, and original shipping charges.
C. For used products or orders beyond 14 days, refunds for unwanted products are not available.
Unwanted Issue |
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Product Status |
Items |
Responsibility of Both Original Shipping Charges and Return Shipping Charges |
Restocking Fee |
Deduction Fee |
Refund |
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Within 14 Days |
Unopened |
√ |
Customer |
5% based on the order amount |
If the returned machine detects key parts missing, the corresponding fees will be deducted. |
Open-box and unused |
√ |
Customer |
15% based on the order amount |
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Used |
× |
× |
× |
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Within Warranty |
All Status |
× |
× |
× |
× |
Important:
1. If the customer service team/technical team confirms the return or exchange of the machine, the original machine must be sent out within 7 days (the return label provided by our company is valid for 7 days). Otherwise, it will be deemed that the plan has been abandoned. Subsequent contact with us will require re-troubleshooting and confirmation of the problem, and the time when the problem first occurred will also be reset. A refund or a new machine will be arranged after we receive the returned machine.
2. After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.
3. The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund will be rejected or subject to a deduction fee at Elegoo's sole discretion.
2. For Quality-Related Items
*This clause does not apply to Pre-owned & Refurbished items.
Please note that all return requests must first be submitted to our official customer service team, and the package must be returned to our designated address (unless our customer service team recommends refusing the package), as failure to do so could result in liability for any lost items. Any return not confirmed and monitored by customer support may be lost.
A. Product is defective when you receive it, within 14 days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.
B. Beyond the 14 days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.
C. Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.
Quality-Related Issue |
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|
Items |
Responsibility of Fees |
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Refund |
Replace |
Repair |
Return Shipping Charges |
Repair Fees |
|
Within 14 Days |
√ |
√ |
√ |
Elegoo |
Elegoo |
Within Warranty |
× |
× |
√ |
× |
Elegoo |
Out of Warranty |
× |
× |
√ |
× |
Customer |
Important:
1. If the customer service team/technical team confirms the return or exchange of the machine, the original machine must be sent out within 7 days (the return label provided by our company is valid for 7 days). Otherwise, it will be deemed that the plan has been abandoned. Subsequent contact with us will require re-troubleshooting and confirmation of the problem, and the time when the problem first occurred will also be reset. A refund or a new machine will be arranged after we receive the returned machine.
2. After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.
3. To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).
3. Process After Returning Product
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.
Contact Us
Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.
For 3D printer technical support: 3dp@elegoo.com
For laser engraver technical support: lec@elegoo.com
For pre-sales consulting, payment issues, order issues, invoice issues, delivery problems, unwanted item refunds, or returns: info@elegoo.com
For STEM kits, robots technical support: service@elegoo.com
When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.

Automatic Leveling
Automatic Leveling

One-Click Self-Check
One-Click Self-Check

6.6-Inch 4K Mono LCD
6.6-Inch 4K Mono LCD

COB Light Source
COB Light Source

Smart Mechanical Sensor
Smart Mechanical Sensor

Advanced Overheat
Protection
Advanced Overheat
Protection

Automatic Leveling
Automatic Leveling

One-Click Self-Check
One-Click Self-Check

6.6-Inch 4K Mono LCD
6.6-Inch 4K Mono LCD

COB Light Source
COB Light Source

Smart Mechanical Sensor
Smart Mechanical Sensor

Advanced Overheat
Protection
Advanced Overheat
Protection
Effortless Magic with One-Click Automatic Leveling
Effortless precision is just a click away. The Mars 5 offers advanced automatic leveling function with a simple click, allowing all skill levels to dive straight into the creative process. Say goodbye to tedious calibrations - simply unbox, power on, and print.

Print Smarter , Print Worry-Free
With a smart mechanical sensor, the Mars 5 supports residue detection to prevent damage to the LCD screen. Plus, timely alarms for resin shortages and leveling failures minimize waste and ensure uninterrupted efficiency. Stay worry-free and enjoy high-quality prints every time.

One-Click Self-Check , Ensuring Reliable Prints
Tired of setup hassles and unexpected errors ruining your printing projects? With just a simple click, the Mars 5 performs a quick self-check and verifies the optimal functionality of its components before each print. Say goodbye to wasted time and materials due to faulty components.

4K Mono LCD for Stunning Details
Featuring a 4K mono LCD with advanced COB light source, the Mars 5 faithfully reproduces intricate details with stunning fidelity and textures, bringing your ideas to life with flawless precision.

Advanced Overheat Protection , Cool and Safe
No more overheating worries. The advanced overheat protection automatically halts printing and triggers an alarm if the LED temperature exceeds 80℃. Enhanced by an efficient cooling system, the printer ensures safety, extended lifespan, and optimal performance.


The quick-release design of the build plate enables effortless removal and installation, making cleaning and maintenance a breeze.

No more resin clogs hindering your creative flow with the replaceable resin tank lock screws. Enjoy uninterrupted printing perfection every time.

Double the convenience, double the speed. The resin tank features dual pour spouts, allowing for quick and easy loading and unloading, maximizing your efficiency.

Adapt effortlessly to different surfaces and enjoy a seamless printing experience with the versatile and adjustable foot pads.

Trust the Mars 5's robust metal frame to withstand the test of time. With meticulous engineering, it is designed to endure countless printing hours while maintaining exceptional print quality and reliability.

Laser-engraved build plate features superior adhesion, preventing detachment and warping issues during printing, and ensuring effortless and damage-free removal of printed models.

With a non-stick and smooth surface, the release film offers superior release performance, ensuring effortless peeling of cured layers and eliminating incomplete detachment.

The Elegoo Mars Mate air purifier's built-in high-density activated carbon filter can effectively absorb resin odor, with the purification efficiency up to 95% for TVOC.
What's In Box

Mars 5 3D Printer

Build Plate

Resin Tank

USB Flash Disk

Mask

Gloves

Funnel

Backup Screws

User Manual

Adapter

Tool Kit

Scraper
Specification
BUILD VOLUME
143.43 x 89.6 x 150 mm³
PRINTING SPEED
MAX 70mm/h
LAYER THICKNESS
0.01-0.2mm
XY RESOLUTION
35x35μm (4098x2560)
Z-AXIS ACCURACY
0.02mm
PRINTING TECHNOLOGY
MSLA
LIGHT SOURCE
COB Light Source (wavelength 405nm)
LCD SCREEN SIZE
6.6-inch 4K Mono LCD
LCD SCREEN PROTECTOR
PET scratch-resistant film
CONNECTION METHOD
USB Interface
SYSTEM
EL3D-3.0.1
SLICING SOFTWARE
Chitubox & Voxeldance Tango
OPERATING SCREEN
3.5-inch Resistive Touch Screen
LANGUAGE
Chinese, English
AIR PURIFIER
USB connection unavailable, compatible with Mars Mate air purifier
OTHER FUNCTIONS
One-Click Automatic Leveling,
Self-Check & Overheat Protection,
Smart Mechanical Sensor (Resin Shortage Alarm/Residue Detection Alarm/Leveling Failure Alarm)
RESIN
Supports most resins on the market (water-washable, standard, ABS-like, plant-based, etc.)
POWER REQUIREMENTS
100-240V 50/60Hz 24V 3A
HEAT DISSIPATION METHOD
3 copper heat pipes + single fan
DIMENSIONS
230 x 230 x 433.5 mm³
Net Weight
6.6kg
Gross Weight
8.6kg
























FAQs
How long does delivery take after shipping?
1. In-stock Product: 3-7 workdays for delivery
2. Pre-owned Product: 4-8 workdays for delivery
3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.
What countries do you ship to?
Click to view available countries
Do you offer free shipping service?
Click to view shipping Fees.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.