ELEGOO Shipping Policy

Where We Ship

Orders placed on ELEGOO official website can be shipped to the following countries and regions:

Shipping Area	Shipping To	Shipping From	Estimated Delivery Time
			Normal Product	Pre-owned Product	Pre-order Product
North America	the United States	the United States	3-7 workdays	4-8 workdays	We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.
	Canada	Canada
Asia Pacific	Australia	Australia
	Japan	Japan
Europe	the United Kingdom, Jersey	the United Kingdom
	Germany	EU warehouse	2-5 workdays	3-7 workdays	We will ship the product according to the estimated delivery time on the page, after shipment, it will take several workdays for delivery, similar to the Normal Product.
	Austria, Belgium, CzechRepublic, Denmark, Hungary, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Sweden		3-7 workdays	4-8 workdays
	Estonia, Ireland, Latvia, Lithuania, France, Romania		4-8 workdays	5-9 workdays
	Bulgaria, Croatia, Finland, Portugal, Spain		5-9 workdays	6-10 workdays
	Greece, Malta		6-10 workdays	7-11 workdays
	Cyprus, Norway, Switzerland		7-15 workdays	8-16 workdays

Shipping Restrictions

• [the United States] We can ship orders to the contiguous 48 states and the District of Columbia, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
• [United Kingdom] Due to high transportation costs, some preowned products (good used/for parts only/damaged) will not support delivery to the Scottish Highlands, Scottish Islands, Northern Ireland, Jersey and Guernsey.
• [Australia] Unable to ship the Jupiter and Jupiter SE 3D printer to post office addresses.
• You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees

For orders over $50 to most of the countries and regions listed above, it’s FREE SHIPPING. Orders under $50 will be charged a $15 shipping fee. EXCEPT for those countries and conditions listed:
1. Orders including Saturn 4, Saturn 4 Ultra or Mars 5 Ultra will be charged $20/pc shipping fees;
2. Australia: For orders including Jupiter SE, some areas (Northern Territory, Queensland, Tasmania, Western Australia) will be charged a shipping fee;
3. Cyprus: Each order will be charged a $30 shipping fee.

For orders shipped to EU countries and the United Kingdom (EXCEPT for several countries and regions listed below), we are responsible for customs duties.

Several countries and regions are: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.

Ownership, Terms, and Risk

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.

Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If in the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we are able to re-dispatch the item to you.

When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com

Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com