Shipping Policy

Frequently Asked questions

1

3-7 workdays for delivery (7-14 workdays under the impact of the COVID-19 pandemic or during promotion/holiday
seasons.)

Pre-owned Machines: 4-8 workdays for delivery (All the pre-owned products would be tested before shipping)

Jupiter Pre-order: All pre-orders would be shipped in May or June from our overseas warehouse directly.

2

United States 【50 of 62 states support delivery service except : Alaska/American Samoa/Micronesia/Guam/Hawaii/Northern Mariana Islans/Palau/Puerto Rico/ U.S. Virginia/Armed Forces Americas/Armed Forces Europe/Armed Forces Pacific 】

We do not support the PO BOX address, please kindly understand:)

Canada, Australia, Japan, United Kingdom,

EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal (19 of 20 regions), Romania, Slovakia, Slovenia, Spain,
Sweden

PS: Some pre-order or on-sale products will be available for some specific countries (Australia, Canada, United Kingdom, Japan), please check the product listing page for details.

3

We offer Free Shipping on orders over $100 (Except Jupiter).

But this is not usually available on pre-sale products. Please check the product listing and checkout page for specific costs.

4

Unfortunately, we cannot change the shipment once the product is shipped. 

5

Please contact our customer support team via this link.

6

We try to make sure all
your items reach you at the same time. Sometimes our products are not always
sent together since different shipping options can be used, depending on the
product. Once an item has been shipped, you will receive a shipment
notification email.

7

If you purchase directly from our website, we will ship the products from our local warehouses in the US and EU via our cooperated carriers.If you purchase from Amazon by click the "Buy on Amazon" button on the product pages, Amazon will choose the carrier for the delivery.