Return & Refund Policy

1. For Unwanted Items

*This clause does not apply to Pre-owned & Refurbished items.

If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.

A. For products in condition unopened (all original tags and labels attached), within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 5% restocking fee based on the order amount.

B. For products in condition open-box and unused, within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 15% restocking fee based on the order amount.

C. For used products or orders beyond 14 days, refunds for unwanted products are not available.

Unwanted Issue
	Product Status	Items	Responsibility of Return Shipping Charges	Restocking Fee	Deduction Fee
		Refund
Within 14 Days	Unopened	√	Customer	5% based on the order amount	If the returned machine detects key parts missing, the corresponding fees will be deducted.
	Open-box and unused	√	Customer	15% based on the order amount
	Used	×	×	×
Within Warranty	All Status	×	×	×	×

Important: After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.

For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to the returning product caused in transit.

The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund will be rejected or subject to a deduction fee at Elegoo’s sole discretion.

After the 14-day refund window has expired, your only recourse regarding the products is through our warranty.