3D Printing User Support

USER SUPPORT FOR NEPTUNE Series

1

Motherboard and machine structure diagram open source file

Neptune 2 & 2D & 2S: Click to download

2

Firmware Update Instructions（required reading): Please read me first

Original Firmware

1. Neptune 2: Click to download

2. Neptune 2D: Click to download

3. Neptune 2S: Click to download

Feature Additions

1. Auto_Leveling: Click to download

2. WiFi: Updating

3. Silent Z-axis: Updating

3

Software Updates:

1. ELEGOO Cura for MAC: Click to download

2. ELEGOO Cura for Windows: Click to download

Software Tutorials:

1. User's Guide: Click to view

2. Mac Installation Tutorial: Click to view

3. Online Printing Tutorials: Click to download

4

User Manual

1. Neptune 2 & 2S: Click to view

2. Neptune 2D: Click to view

Assembly Tutorial Videos

1. Neptune 2: Click to view

2. Neptune 2S: Click to view

3. Neptune 2D: Click to view

Accessory Replacement Videos

How to replace the Nozzle Assemnly: Click to view

Test the Gcode File

EN2_The Buddha.gcode: Click to download

5

Troubleshooting Videos

Base deformation repair method: Click to view

6

Model Gallery: Click to view and download

TIPS

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Mercury

1

Mercury: Click to download

2

Click to Watch:

1. How to replace the light bars

2. How to replace the reflective sheet

User Support For Mercury Plus

1

Mercury Plus: Click to download

2

Click to Watch: How to replace the motherboard

3

User Support For Mercury X Bundle

1

Mercury X: Click to download

2

3

User Support For Mars & Mars C

1

1.Click to Download

Mars：Latest Firmware V4.4.3-F2.13 (Only for C version motherboard)

Update log: ①Hanging printing: Mainly fixed the problem of [when Z is set to zero and the offset is a positive value, the platform will not return to zero when the model is printed, and print directly in the air] ② Delay of turning off the lights on the first layer: Mainly fixes the problem of [the parameter value of "light off delay at bottom layer" is set in the model slice, and the first layer takes effect when printing] ③ Compatible with Chitubox Pro and Chitubox 1.9.0

Mars C: Latest Firmware V4.4.1-F2.14 Update log: Compatible with Chitubox Pro and Chitubox 1.9.0

2.Caution: Please make sure whether this firmware matches your printer, wrong update across different printers may turn it unusable. If you run into any problems with the firmware please contact our support team at 3dp@elegoo.com, we will try our best to help.

3.How to update:
Step 1 - Under normal circumstances, you only need to update the files in the firmware file and copy the files to the root directory of the USB flash drive
Step 2 - Insert the USB flash drive into the printer
Step 3 - Print the files on the printer to update, please following this order: .SH4 > .CBD > .txt

PS: After printing all the firmware files, you need to restart the machine to make the new firmware take effect.

Caution: The.SH4 file will be automatically updated after restarting the machine in the shutdown state. Please do not update repeatedly to avoid being prompted "Same Firmware already exists!"

2

Click to Download

3

Click to Watch

1. How to replace the FEP film

2. How to level the build platform

3. How to clean the resin vat after printing

4. How to replace Elegoo 04 version LCD on your resin printer

5. How to replace the motherboard

6. How to replace the touch screen

7. How to assemble the platform

8. ChiTu Slicer Setting Instruction

9. How to refresh machine parameters

10. How to replace the tempered film glass on the LCD screen

11. How to correct the "no authorization" error when updating the firmware

12. How to replace C version motherboard

13. How to check if the fan is broken

14. How to install the anti-backlash nut

4

Click to Download

USB Drive Files (Manual & Slicing Software included)

5

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers:

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings)

2. Unofficial suggestions for most brands resin on ELEGOO Mars Seires Printers (Contributed by our community members):

Resin Settings for ELEGOO Mars Series Printers

TIPS

If you are unable to download the file directly from the links above, please try the following:

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Mars Pro

1

1.Click to Download

Latest Firmware V4.4.3-F2.14

Update log: ①Hanging printing: Mainly fixed the problem of [when Z is set to zero and the offset is a positive value, the platform will not return to zero when the model is printed, and print directly in the air] ② Delay of turning off the lights on the first layer: Mainly fixes the problem of [the parameter value of "light off delay at bottom layer" is set in the model slice, and the first layer takes effect when printing] ③ Compatible with Chitubox Pro and Chitubox 1.9.0

2.Caution: Please make sure whether this firmware matches your printer, wrong update across different printers may turn it unusable. If you run into any problems with the firmware please contact our support team at 3dp@elegoo.com, we will try our best to help.

3.How to update:
Step 1 - Under normal circumstances, you only need to update the files in the firmware file and copy the files to the root directory of the USB flash drive
Step 2 - Insert the USB flash drive into the printer
Step 3 - Print the files on the printer to update, please following this order: .SH4 > .CBD > .txt

PS: After printing all the firmware files, you need to restart the machine to make the new firmware take effect.

Caution: The.SH4 file will be automatically updated after restarting the machine in the shutdown state. Please do not update repeatedly to avoid being prompted "Same Firmware already exists!"

2

Click to Download

3

Click to Watch

1. How to replace the LCD screen

2. How to replace the Z axis motor

3. How to replace the ventilation fan

4. How to replace the FEP film

5. How to level the build plate

6. How to replace the motherboard

7. How to reset Z-zero position

8. How to replace the touch screen

9. How to lubricate the Z axis

10. How to replace the limit switch

11. How to improve Z-axis compression by reset Z-zero position

12. How to replace the Linear Rail and the Slider

13. How to replace the UV light panel

14. How to replace the lens of the UV lamp

4

Click to Download

USB Drive Files (Manual & Slicing Software included)

5

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers:

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings)

2. Unofficial suggestions for most brands resin on ELEGOO Mars Seires Printers (Contributed by our community members):

Resin Settings for ELEGOO Mars Series Printers

6

CE Certification

TIPS

If you are unable to download the file directly from the links above, please try the following:

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Mars 2

1

1.Click to Download

Firmware V4.4.3-c2_LCDC/1620X2560 /F9.23
Update log: Fix several bugs: ①Dangling printing: Mainly fixed the problem of [when Z is set to zero and the offset is positive, the platform will not return to zero when the model is printed, and it will be printed directly in the air]. ② Delay of turning off the lights on the first layer: Mainly fixes the problem of [the parameter value of "light off delay at bottom layer" is set in the model slice, and the first layer takes effect when printing]. ③ Compatible with Chitubox Pro and Chitubox 1.9.0

Firmware V4.3.13-F2.23
Firmware V4.3.13-F2.19

2.Caution: Please make sure whether this firmware matches your printer, wrong update across different printers may turn it unusable. If you run into any problems with the firmware please contact our support team at 3dp@elegoo.com, we will try our best to help.

3.How to update:
Step 1 - Under normal circumstances, you only need to update the files in the firmware file and copy the files to the root directory of the USB flash drive
Step 2 - Insert the USB flash drive into the printer
Step 3 - Print the files on the printer to update, please following this order: .SH4 > .CBD > .txt

PS: After printing all the firmware files, you need to restart the machine to make the new firmware take effect.

Caution: The.SH4 file will be automatically updated after restarting the machine in the shutdown state. Please do not update repeatedly to avoid being prompted "Same Firmware already exists!"

2

Click to Download(English Version)

Click to Download(Japanese Version)

3

Click to Watch

1. How to replace the FEP film

2. How to replace the LCD

3. How to replace the active carbon in the air purifier

4. How to replace the light panel

5. How to replace the lens

4

Click to Download

5

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers:

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings)

2. Unofficial suggestions for most brands resin on ELEGOO Mars Seires Printers (Contributed by our community members):

Resin Settings for ELEGOO Mars Series Printers

TIPS

If you are unable to download the file directly from the links above, please try the following:

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Mars 2 Pro

1

1.Click to Download

Firmware V4.4.3-c2_LCDC/1620X2560 /F9.23

Update log:
Fix several bugs: ①Dangling printing: Mainly fixed the problem of [when Z is set to zero and the offset is positive, the platform will not return to zero when the model is printed, and it will be printed directly in the air]. ② Delay of turning off the lights on the first layer: Mainly fixes the problem of [the parameter value of "light off delay at bottom layer" is set in the model slice, and the first layer takes effect when printing]. ③ Compatible with Chitubox Pro and Chitubox 1.9.0

Firmware V4.3.13-F2.23

Update log: Fixed the touch screen flash issue some may have.

Firmware V4.3.13-F2.19

2.Caution: Please make sure whether this firmware matches your printer, wrong update across different printers may turn it unusable. If you run into any problems with the firmware please contact our support team at 3dp@elegoo.com, we will try our best to help.

3.How to update:
Step 1 - Under normal circumstances, you only need to update the files in the firmware file and copy the files to the root directory of the USB flash drive
Step 2 - Insert the USB flash drive into the printer
Step 3 - Print the files on the printer to update, please following this order: .SH4 > .CBD > .txt

PS: After printing all the firmware files, you need to restart the machine to make the new firmware take effect.

Caution: The.SH4 file will be automatically updated after restarting the machine in the shutdown state. Please do not update repeatedly to avoid being prompted "Same Firmware already exists!"

2

Click to Download(English Version)

Click to Download(Japanese Version)

3

Click to Watch

1. How to replace the FEP film

2. How to replace the LCD Screen

3. How to replace the active carbon in the air purifier

4. How to replace the light panel

5. How to replace the lens

4

Click to Download

USB Drive Files (Manual & Slicing Software included)

5

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers:

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings)

2. Unofficial suggestions for most brands resin on ELEGOO Mars Seires Printers (Contributed by our community members):

Resin Settings for ELEGOO Mars Series Printers

6

CE Certification

TIPS

If you are unable to download the file directly from the links above, please try the following:

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Mars 3

1

2

Click to Download(English Version)

3

4

5

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers:

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings and all ELEGOO resin settings on Mars 3)

User Support For Saturn

1

1.Latest Firmware

Firmware Updating Guide: Click to view

PJ L Screen: Click to download: V4.4.3-Z1_LCDZ/3840X2400/F14.24

PJ V5 Screen: Click to download: V4.4.3-Z1_LCDZ/3840X2400/F15.26

TM Screen: Click to download: V4.4.3-Z1_LCDZ/3840X2400/F2.18

Update log: ①Hanging printing: Mainly fixed the problem of [when Z is set to zero and the offset is positive, the platform will not return to zero when the model is printed, and it will be printed directly in the air].② Delay of turning off the lights on the first layer: Mainly fixes the problem of [the parameter value of "light off delay at bottom layer" is set in the model slice, and the first layer takes effect when printing]. ③ Compatible with Chitubox Pro and Chitubox 1.9.0

2.How to replace the LCD: https://youtu.be/NJhucYuSjjk

3.Machine Parameters: Click to Download

*Caution: Please make sure whether this firmware matches your printer, wrong update across different printers may turn it unusable. If you run into any problems with the firmware please contact our support team at 3dp@elegoo.com with the batch number labeled at the bottom of the printer, we will try our best to help.

*How to update:
Step 1 - Under normal circumstances, you only need to update the files in the firmware file and copy the files to the root directory of the USB flash drive
Step 2 - Insert the USB flash drive into the printer
Step 3 - Print the files on the printer to update, please following this order: .LCD> .CBD

PS: After printing all the firmware files, you need to restart the machine to make the new firmware take effect.

Caution: The.LCD file will be automatically updated after restarting the machine in the shutdown state. Please do not update repeatedly to avoid being prompted "Same Firmware already exists!"

2

Click to Download(English Version)

Click to Download(Japanese Version)

3

Click to Watch

1. How to replace the Mono LCD screen

2. How to replace the FEP

3. How to replace the motherboard

4. How to replace the constant current board

5. How to replace the light panel

6. How to replace the lens

7. How to perform regular maintenance on the Z axis

8. How to replace the ventilation fan

9. How to replace the limit switch

4

Click to Download

USB DRIVE FILES (MANUAL & SLICING SOFTWARE INCLUDED)

5

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers:

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings)

2. Unofficial suggestions for most brands resin on ELEGOO Saturn Seires Printers (Contributed by our community members):

Resin Settings for ELEGOO Saturn Series Printers

6

CE Certification

TIPS

If you are unable to download the file directly from the links above, please try the following:

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Resins

1

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers: Spreadsheet
(Added Plant-based resin settings、Added the resin settings of the Mars 3 machine)

2. Unofficial suggestions for most brands resin on ELEGOO Mars Seires Printers (Contributed by our community members): Spreadsheet

3. Unofficial suggestions for most brands resin on ELEGOO Saturn Seires Printers (Contributed by our community members): Spreadsheet