3D Printing User Support

USER SUPPORT FOR NEPTUNE Series

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Motherboard and machine structure diagram open source file

Neptune 2 & 2D & 2S: Click to download

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Feature Additions

1. Auto_Leveling: Click to download

2. WiFi: Updating

3. Silent Z-axis: Updating

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Software Updates: 10/10/2021

1. ELEGOO Cura for MAC: Click to download

2. ELEGOO Cura for Windows: Click to download

Software Tutorials:

1. User's Guide: Click to view

2. Mac Installation Tutorial: Click to view

3. Online Printing Tutorials: Click to download

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User Manual

1. Neptune 2 & 2S: Click to view

2. Neptune 2D: Click to view

3. Neptune X: Click to view

Assembly Tutorial Videos

1. Neptune 2: Click to view

2. Neptune 2S: Click to view

3. Neptune 2D: Click to view

4. Neptune X: Click to view

Accessory Replacement Videos

How to replace the Nozzle Assemnly: Click to view

Test the Gcode File

EN2_The Buddha.gcode: Click to download

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Troubleshooting Videos

Base deformation repair method: Click to view

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TIPS

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Mercury

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User Support For Mercury Plus

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Mercury Plus: Click to download

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User Support For Mercury X Bundle

User Support For Mars & Mars C

1

1.Click to Download

Mars:Latest Firmware V4.4.3-F2.13 (Only for C version motherboard)

Update log: ①Hanging printing: Mainly fixed the problem of [when Z is set to zero and the offset is a positive value, the platform will not return to zero when the model is printed, and print directly in the air] ② Delay of turning off the lights on the first layer: Mainly fixes the problem of [the parameter value of "light off delay at bottom layer" is set in the model slice, and the first layer takes effect when printing] ③ Compatible with Chitubox Pro and Chitubox 1.9.0

Mars C: Latest Firmware V4.4.1-F2.14 Update log: Compatible with Chitubox Pro and Chitubox 1.9.0

2.Caution:  Please make sure whether this firmware matches your printer, wrong update across different printers may turn it unusable. If you run into any problems with the firmware please contact our support team at 3dp@elegoo.com, we will try our best to help.

PS: How to distinguish Mars three different motherboard models: Click to view

3.How to update:
①Usually, you only need to update the files in the firmware file and copy the files to the root directory of the disk
②Insert the U disk into the printer
③Restart the machine, the update file .SH4 will be updated automatically, after the successful update there will be a beeping sound and restart the machine
④Print the remaining files to be updated on the printer in the following order: .CBD > .txt

PS: After printing all the firmware files, you need to restart the machine to make the new firmware take effect.

Caution: The.SH4 file will be automatically updated after restarting the machine in the shutdown state. Please do not update repeatedly to avoid being prompted "Same Firmware already exists!"

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1. Offcial suggestions for ELEGOO resin on ELEGOO Printers: 

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings)

2. Unofficial suggestions for most brands resin on ELEGOO Mars Seires Printers (Contributed by our community members):

Resin Settings for ELEGOO Mars Series Printers

TIPS

If you are unable to download the file directly from the links above, please try the following:

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Mars Pro

1

1.Click to Download

Latest Firmware V4.4.3-F2.14

Update log: ①Hanging printing: Mainly fixed the problem of [when Z is set to zero and the offset is a positive value, the platform will not return to zero when the model is printed, and print directly in the air] ② Delay of turning off the lights on the first layer: Mainly fixes the problem of [the parameter value of "light off delay at bottom layer" is set in the model slice, and the first layer takes effect when printing] ③ Compatible with Chitubox Pro and Chitubox 1.9.0

2.Caution:  Please make sure whether this firmware matches your printer, wrong update across different printers may turn it unusable. If you run into any problems with the firmware please contact our support team at 3dp@elegoo.com, we will try our best to help.

3.How to update:
①Usually, you only need to update the files in the firmware file and copy the files to the root directory of the disk
②Insert the U disk into the printer
③Restart the machine, the update file .SH4 will be updated automatically, after the successful update there will be a beeping sound and restart the machine
④Print the remaining files to be updated on the printer in the following order: .CBD > .txt

PS: After printing all the firmware files, you need to restart the machine to make the new firmware take effect.

Caution: The.SH4 file will be automatically updated after restarting the machine in the shutdown state. Please do not update repeatedly to avoid being prompted "Same Firmware already exists!"

2
4
5

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers: 

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings)

2. Unofficial suggestions for most brands resin on ELEGOO Mars Seires Printers (Contributed by our community members):

Resin Settings for ELEGOO Mars Series Printers

6

TIPS

If you are unable to download the file directly from the links above, please try the following:

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Mars 2

1

1.Click to Download

Firmware V4.4.3-c2_LCDC/1620X2560 /F9.23
Update log:  Fix several bugs: ①Dangling printing: Mainly fixed the problem of [when Z is set to zero and the offset is positive, the platform will not return to zero when the model is printed, and it will be printed directly in the air]. ② Delay of turning off the lights on the first layer: Mainly fixes the problem of [the parameter value of "light off delay at bottom layer" is set in the model slice, and the first layer takes effect when printing]. ③ Compatible with Chitubox Pro and Chitubox 1.9.0

Firmware V4.3.13-F2.23
Firmware V4.3.13-F2.19

2.Caution:  Please make sure whether this firmware matches your printer, wrong update across different printers may turn it unusable. If you run into any problems with the firmware please contact our support team at 3dp@elegoo.com, we will try our best to help.

3.How to update:
①Usually, you only need to update the files in the firmware file and copy the files to the root directory of the disk
②Insert the U disk into the printer
③Restart the machine, the update file .SH4 will be updated automatically, after the successful update there will be a beeping sound and restart the machine
④Print the remaining files to be updated on the printer in the following order: .CBD > .txt

PS: After printing all the firmware files, you need to restart the machine to make the new firmware take effect.

Caution: The.SH4 file will be automatically updated after restarting the machine in the shutdown state. Please do not update repeatedly to avoid being prompted "Same Firmware already exists!"

4
5

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers: 

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings)

2. Unofficial suggestions for most brands resin on ELEGOO Mars Seires Printers (Contributed by our community members):

Resin Settings for ELEGOO Mars Series Printers

TIPS

If you are unable to download the file directly from the links above, please try the following:

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Mars 2 Pro

1

1.Click to Download

Firmware V4.4.3-c2_LCDC/1620X2560 /F9.23

Update log: 
Fix several bugs: ①Dangling printing: Mainly fixed the problem of [when Z is set to zero and the offset is positive, the platform will not return to zero when the model is printed, and it will be printed directly in the air]. ② Delay of turning off the lights on the first layer: Mainly fixes the problem of [the parameter value of "light off delay at bottom layer" is set in the model slice, and the first layer takes effect when printing]. ③ Compatible with Chitubox Pro and Chitubox 1.9.0

Firmware V4.3.13-F2.23

Update log: Fixed the touch screen flash issue some may have.

Firmware V4.3.13-F2.19

2.Caution:  Please make sure whether this firmware matches your printer, wrong update across different printers may turn it unusable. If you run into any problems with the firmware please contact our support team at 3dp@elegoo.com, we will try our best to help.

3.How to update:
①Usually, you only need to update the files in the firmware file and copy the files to the root directory of the disk
②Insert the U disk into the printer
③Restart the machine, the update file .SH4 will be updated automatically, after the successful update there will be a beeping sound and restart the machine
④Print the remaining files to be updated on the printer in the following order: .CBD > .txt

PS: After printing all the firmware files, you need to restart the machine to make the new firmware take effect.

Caution: The.SH4 file will be automatically updated after restarting the machine in the shutdown state. Please do not update repeatedly to avoid being prompted "Same Firmware already exists!"

4
5

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers: 

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings)

2. Unofficial suggestions for most brands resin on ELEGOO Mars Seires Printers (Contributed by our community members):

Resin Settings for ELEGOO Mars Series Printers

6

TIPS

If you are unable to download the file directly from the links above, please try the following:

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Mars 3

1

1. Click to Download

Firmware V4.4.3-e3_LCDE1_4098X2560_F21.28
Update log: Fix the potential hidden problem of excess cured resin due to abnormal screen background light exposure during printing.

2. Caution: Please make sure whether this firmware matches your printer, wrong update across different printers may turn it unusable. If you run into any problems with the firmware please contact our support team at 3dp@elegoo.com, we will try our best to help.

3. How to update:
①Usually, you only need to update the files in the firmware file and copy the files to the root directory of the disk
②Insert the U disk into the printer
③Restart the machine, the update file .LCD will be updated automatically, after the successful update there will be a beeping sound and restart the machine
④Print the remaining files to be updated on the printer in the following order: .RBF > .txt

PS: After printing all the firmware files, you need to restart the machine to make the new firmware take effect.

Caution: The .LCD file will be automatically updated after restarting the machine in the shutdown state. Please do not update repeatedly to avoid being prompted "Same Firmware already exists!"

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5


1. Offcial suggestions for ELEGOO resin on ELEGOO Printers: 

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings and all ELEGOO resin settings on Mars 3)

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Open source files: Click to download

Certification: Click to view

User Support For Saturn

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1.Latest Firmware

Firmware Updating Guide: Click to view

PJ L Screen: Click to download: V4.4.3-Z1_LCDZ/3840X2400/F14.24

PJ V5 Screen: Click to download: V4.4.3-Z1_LCDZ/3840X2400/F15.26

TM Screen: Click to download: V4.4.3-Z1_LCDZ/3840X2400/F2.18

Update log: ①Hanging printing: Mainly fixed the problem of [when Z is set to zero and the offset is positive, the platform will not return to zero when the model is printed, and it will be printed directly in the air].② Delay of turning off the lights on the first layer: Mainly fixes the problem of [the parameter value of "light off delay at bottom layer" is set in the model slice, and the first layer takes effect when printing]. ③ Compatible with Chitubox Pro and Chitubox 1.9.0

2.How to replace the LCDhttps://youtu.be/NJhucYuSjjk

3.Machine Parameters: Click to Download

*Caution:  Please make sure whether this firmware matches your printer, wrong update across different printers may turn it unusable. If you run into any problems with the firmware please contact our support team at 3dp@elegoo.com with the batch number labeled at the bottom of the printer, we will try our best to help.

*How to update:
①Usually, you only need to update the files in the firmware file and copy the files to the root directory of the disk
②Insert the U disk into the printer
③Restart the machine, the update file .LCD will be updated automatically, after the successful update there will be a beeping sound and restart the machine
④Print the file .CBD to be updated on the printer 

PS: After printing all the firmware files, you need to restart the machine to make the new firmware take effect.

Caution: The.LCD file will be automatically updated after restarting the machine in the shutdown state. Please do not update repeatedly to avoid being prompted "Same Firmware already exists!"

4
5

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers: 

ELEGOO Printers Resin Setting Sheet (Added Plant-based resin settings)

2. Unofficial suggestions for most brands resin on ELEGOO Saturn Seires Printers (Contributed by our community members):

Resin Settings for ELEGOO Saturn Series Printers

6

TIPS

If you are unable to download the file directly from the links above, please try the following:

1. Login to your Google account.
2. Click "Save Shortcut to Drive" in the upper right corner of the file download page, and then click "My Drive". After selecting the appropriate folder, click "Add shortcut here" to save the file to your personal Google Drive.
3. Go to your personal drive, find the file you just saved, and click download from your personal drive.

User Support For Resins

1

1. Offcial suggestions for ELEGOO resin on ELEGOO Printers:  Spreadsheet
(Added Plant-based resin settings、Added the resin settings of the Mars 3 machine)

2. Unofficial suggestions for most brands resin on ELEGOO Mars Seires Printers (Contributed by our community members): Spreadsheet

3. Unofficial suggestions for most brands resin on ELEGOO Saturn Seires Printers (Contributed by our community members): Spreadsheet

2

Click to Download:

Water Washable Resin: ROHS, REACH & MSDS Reports

Standard Photopolymer Resin: MSDS Report

ABS-Like Photopolymer Resin: MSDS Report

Plant-based Photopolymer Resin: MSDS Report