Support

Contact us

Dear valued customer,

To help us serve you better and faster, please contact us accordingly via below emails: For Arduino kits, robots, and other technical support: service@elegoo.com (North America); euservice@elegoo.com (Europe, UK, Asia & Australia)

For 3D Printer technical support: 3dp@elegoo.com (While you wait, please browse our 3D Printer FAQ document via this link.)

If you’d like to distribute ELEGOO 3D printers please fill out this form and we will get back to you within 2 days.

For business inquiries like bulk purchase order, please contact Kevin@elegoo.com(This email doesn’t respond to general customer inquiries other than bulk purchasing, if you need to know new product release info please contact our marketing team or customer service team)


For marketing inquiries, please contact us at marketing@elegoo.com


Thank you and we wish you a joyful day.

Elegoo Team

Address

101, No.30, Dahe Industrial Zone, Guancheng Community, Guanhu Street, Longhua District, Shenzhen, China

Phone

+0755 66693461

Frequently Asked Questions

0

If you’d like to distribute ELEGOO 3D printers please fill out this form and we will get back to you within 2 days.

For business inquiries like bulk purchase order, please contact Kevin@elegoo.com

1

To access and use certain parts of the Website, you may be asked to create a user account ("Account"), and to provide information that personally identifies you. You represent and warrant that all user information you provide in connection with your Account and your use of the Website is current, complete, and accurate, and you agree that you will update that information as necessary to maintain its completeness and accuracy by updating your personal profile. 

2

You may be asked to provide a username, password, and possibly other information to secure your Account. You are entirely responsible for maintaining the confidentiality of your password. You may not use the username or password of any other person, nor may you share your username and password, nor may you circumvent any authentication mechanism requiring the entry of usernames, passwords, or any other information to gain unauthorized access to the Website. 

4

If you purchase a Product through the Website, you will be required to provide your billing and shipping information as well as information regarding your credit or debit card (each, a “Payment Card”) so that we may charge you for the costs and fees associated with your purchase. You represent and warrant that you are the authorized accountholder on all Payment Cards you submit through the Website, and acknowledge and agree that Elegoo has the right to charge your Payment Card for the cost of the Products, and all taxes, shipping, and handling fees communicated to you at the time of your purchase.

At Elegoo’s sole discretion, you may be permitted to purchase certain Products through Amazon.com (“Amazon”), or by using the payment processing services of PayPal.com (“PayPal”) . You understand and agree that Amazon, Paypal, are Third Parties, and that if you choose to complete any portion of your purchase through these Parties, your purchase may be governed by the terms of service, privacy policies, refund policies, and other policies and agreements of such Parties. It is up to you to familiarize yourself with the policies and agreements of these Parties.

5

The Website may be linked with the websites of third parties ("Third Party Websites"), some of whom may have established relationships with Elegoo and some of whom may not. Elegoo does not have control over the content and performance of Third Party Websites. Elegoo has not reviewed, and cannot review or control, all of the material, including computer software or other goods or Websites, made available on Third Party Websites. Accordingly, Elegoo does not represent, warrant, or endorse any Third Party Websites, or the accuracy, currency, content, fitness, lawfulness, or quality of the information, material, goods, or Websites available through Third Party Websites. Elegoo disclaims, and you agree to assume, all responsibility and liability for any damages or other harm, whether to you or to third parties, resulting from your use of Third Party Websites.

6

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no website or Internet transmission is completely secure. We urge you to take steps to keep your personal information safe.

7

Nothing on the Website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.