Support

Contact us

Dear valued customer,

To help us serve you better and faster, please contact us accordingly via below emails:Ā 

For 3D printer technical support:Ā 3dp@elegoo.comĀ (While you wait, you can check the troubleshooting documents here)

For STEM kits, please contactĀ 
service@elegoo.comĀ (North America);Ā  or euservice@elegoo.comĀ (Europe, UK, Asia & Australia)

If youā€™d like to be a distributor of ELEGOO products, please fill out this form.


For general marketing collaborations, please contact us at
marketing@elegoo.com or kevin@elegoo.com.

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Become A Distributor

If you have any business inquires please fill in the form below, we should get back to you soon

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Frequently Asked questions

1

3-7 workdays for delivery (7-14 workdays under the impact of the COVID-19 pandemic or during promotion/holiday
seasons.)

Pre-owned Machines: 4-8 workdays for delivery (All the pre-owned products would be tested before shipping)

Jupiter Pre-order: All pre-orders would be shipped in May or June from our overseas warehouse directly.

2

United States 怐50 of 62 states support delivery service except : Alaska/AmericanĀ Samoa/Micronesia/Guam/Hawaii/NorthernĀ MarianaĀ Islans/Palau/PuertoĀ Rico/ U.S.Ā Virginia/ArmedĀ ForcesĀ Americas/ArmedĀ ForcesĀ Europe/ArmedĀ ForcesĀ Pacific 怑

We do not support the PO BOX address, please kindly understand:)

Canada, Australia, Japan, United Kingdom,

EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal (19 of 20 regions), Romania, Slovakia, Slovenia, Spain (except: LasĀ Palmas), Sweden

PS: Some pre-order or on-sale products will be available for some specific countries (Australia, Canada, United Kingdom, Japan), please check the product listing page for details.

3

We offer Free Shipping on orders over $50 (Except Jupiter).

But this is not usually available on pre-sale products. Please check the product listing and checkout page for specific costs.

4

Unfortunately, we cannot change the shipment once the product is shipped.Ā 

5

Please contact our customer support team via this link.

6

We try to make sure all
your items reach you at the same time. Sometimes our products are not always
sent together since different shipping options can be used, depending on the
product. Once an item has been shipped, you will receive a shipment
notification email.

7

If you purchase directly from our website, we will ship the products from our local warehouses in the US and EU via our cooperated carriers.If you purchase from Amazon by click the "Buy on Amazon" button on the product pages,Ā Amazon will choose the carrier for the delivery.