Support

Contact us

Dear valued customer,

To help us serve you better and faster, please contact us accordingly via below emails: For Arduino kits, robots, and other technical support: service@elegoo.com (North America); euservice@elegoo.com (Europe, UK, Asia & Australia)

For 3D Printer technical support: 3dp@elegoo.com (While you wait, please browse our 3D Printer FAQ document via this link.)

If you’d like to distribute ELEGOO 3D printers please fill out this form and we will get back to you within 2 days.

For business inquiries like bulk purchase order, please contact Kevin@elegoo.com(This email doesn’t respond to general customer inquiries other than bulk purchasing, if you need to know new product release info please contact our marketing team or customer service team)


For marketing inquiries, please contact us at marketing@elegoo.com

Address

101, No.30, Dahe Industrial Zone, Guancheng Community, Guanhu Street, Longhua District, Shenzhen, China

Phone

+0755 66693461

[nerdy-form:1204]

Become A partner

If you have any business inquires please fill in the form below, we should get back to you soon

[nerdy-form:1206]

Frequently Asked questions

1

3-7 days (7-14 business
days under the impact of the Covid 19 pandemic or during promotion/holiday
seasons.)

2

United States(50 of 62
states), Austria, Belgium, Cyprus, Czechia, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal (19 of 20 regions), Slovakia, Slovenia, Spain,
Sweden, Croatia, Bulgaria, Romania

PS: Some pre-order or on-sale
products will be available for some specific countries (Australia, Canada, United Kingdom, Japan), please check the product listing page for details.

3

We offer free shipping on some products priced over $100, but this is not usually available on pre-sale products. Please check the product listing and checkout page for specific costs.

4

Unfortunately, we cannot change the shipment once the product is shipped. 

5

Please contact our customer support team via this link.

6

We try to make sure all
your items reach you at the same time. Sometimes our products are not always
sent together since different shipping options can be used, depending on the
product. Once an item has been shipped, you will receive a shipment
notification email.

7

If you purchase directly from our website, we will ship the products from our local warehouses in the US and EU via our cooperated carriers.If you purchase from Amazon by click the "Buy on Amazon" button on the product pages, Amazon will choose the carrier for the delivery.