Contact us
Dear valued customer,
To help us serve you better and faster, please contact us accordingly via below emails:
For 3D printer technical support: 3dp@elegoo.com (While you wait, you can check the troubleshooting documents here)
For STEM kits, please contact service@elegoo.com (North America); or euservice@elegoo.com (Europe, UK, Asia & Australia)
If you’d like to be a distributor of ELEGOO products, please fill out this form.
For general marketing collaborations, please contact us at marketing@elegoo.com or kevin@elegoo.com.
Become A Distributor
If you have any business inquires please fill in the form below, we should get back to you soon
Frequently Asked questions
3-7 workdays for delivery (7-14 workdays under the impact of the COVID-19 pandemic or during promotion/holiday
seasons.)
Pre-owned Machines: 4-8 workdays for delivery (All the pre-owned products would be tested before shipping)
Pre-order Products: We will ship the product accoding to the estimated delivery time on the page
1. US East: Alabama/Connecticut/Delaware/Washington DC/Florida/Georgia/ Indiana/Kentucky/Maine/Maryland/Massachusetts/Michigan/ Mississippi/New Hampshire/New York/North Carolina/Ohio/Pennsylvania/Rhode Island/South Carolina/Tennessee/Virginia/West Virginia/
2. US West: Arizona/Arkansas/California/Colorado/Idaho/Illinois/Iowa/Kansas/Louisiana/ Minnesota/Missouri/Montana/Nebraska/Nevada/New Jersey/New Mexico/North Dakota/Oklahoma/Oregon/South Dakota/Texas/Utah/Vermont/Washington/ Wisconsin/Wyoming/
【We do Not support delivery to PO BOX addresses, please kindly understand.】
3. Canada
4. Australia
5. Japan
6 United Kingdom
7. EU countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Poland, Portugal (Except: Azores), Romania, Slovakia, Slovenia, Spain (Except: Las Palmas), Sweden 【No shipping to Cyprus currently.】
8. Switzerland (As we ship from the EU warehouse, buyers are required to pay customs duties and import VAT.)
Jupiter/Mars 3/Saturn/Saturn 8K/Saturn S/Mercury Plus V2.0 are currently not available in Switzerland.
9. Norway (As we ship from the EU warehouse, buyers are required to pay customs duties and import VAT.)
Jupiter/Mars 3/Saturn/Saturn 8K/Saturn S/Mercury Plus V2.0 are currently not available in Norway.
PS: Some pre-order or on-sale products will be available for some specific countries (Australia, Canada, United Kingdom, Japan), please check the product page for details.
We offer Free Shipping on orders over $50.
But this is not usually available on pre-sale products. Please check the product listing and checkout page for specific costs.
Unfortunately, we cannot change the shipment once the product is shipped.
Please contact our customer support team via this link.
We try to make sure all
your items reach you at the same time. Sometimes our products are not always
sent together since different shipping options can be used, depending on the
product. Once an item has been shipped, you will receive a shipment
notification email.
If you purchase directly from our website, we will ship the products from our local warehouses in the US and EU via our cooperated carriers.If you purchase from Amazon by click the "Buy on Amazon" button on the product pages, Amazon will choose the carrier for the delivery.