Neptune 3

$99.99
Shipping calculated at checkout.

  • Print Volume 220 x 220 x 280 mm³
  • RSG Leveling System
  • PEI Magnetic Platform
  • Silent Stepper Driver
  • Powerful Extruder
  • Removable 4.3'' Touch Screen
Ship From: JP
  • Free Shipping
  • 1-Year Warranty
  • 14 Days Return
  • Lifetime Support
Ship From: JP
Product information

Where We Ship

Orders placed on Elegoo official website can be shipped to the following countries and regions:

Shipping Area

Shipping To

Shipping From

Estimated Delivery Time

North America

the United States

the United States

1. Normal Product:
   3-7 workdays for delivery
2. Pre-owned Product:
   4-8 workdays for delivery
3. Pre-order Product:
   We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.

Canada

Canada

Europe

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

EU warehouse

the United Kingdom, Jersey

the United Kingdom

Asia Pacific

Australia

Australia

Japan

Japan

 

Shipping Restrictions

  • [the United States] We can ship orders to the contiguous 48 states and the District of Columbia, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
  • [United Kingdom] Due to high transportation costs, some preowned products (good used/for parts only/damaged) will not support delivery to the Scottish Highlands, Scottish Islands, and Northern Ireland.
  • [Australia] Unable to ship the Jupiter and Jupiter SE 3D printer to post office addresses.
  • You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees:

For orders over $50 to most of the countries and regions listed above, it’s FREE SHIPPING. Orders under $50 will be charged a $15 shipping fee. EXCEPT for those countries and conditions listed:
1. Orders including Saturn 4 or Saturn 4 Ultra will be charged $20/pc shipping fees;
2. Australia: For orders including Jupiter SE, some areas (Northern Territory, Queensland, Tasmania, Western Australia) will be charged a shipping fee;
2. Cyprus: Each order will be charged a $30 shipping fee.

For orders shipped to EU countries and the United Kingdom (EXCEPT for several countries and regions listed below), we are responsible for customs duties.

Several countries and regions are: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.

Ownership, Terms, and Risk

Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

Note: Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.

Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.

When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com

Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com

Refund Policy & Warranty Info

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.

 

Warranty Policy

1. Warranty timeline

Models

Parts List

Warranty Period

3D Printing Related Products

Neptune 2/2D/2S/X/3/3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max

Main Parts of the Machine (nozzle and build plate sheet Excluded)

12 Months

Mars/Mars Pro/Mars C

LCD Screen

3 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 Ultra/

Saturn/Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra

LCD Screen

6 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mars 4 DLP

Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Jupiter

LCD Screen

3 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Jupiter SE

LCD Screen

6 Months

Other Main Parts of the Machine (FEP&Tools Excluded)

12 Months

Mercury
Mercury Plus V1.0/V2.0
Mercury X/XS Bundle

Main Parts of the Machine (Tools Excluded)

12 Months

PHECDA LASER
ENGRAVER &
CUTTER-
10w/20W

Main Parts

PCB, Motor, Laser head, Power Adapter

12 Months

Other Parts①

Fans

6 Months

Other Parts②

Synchronous belt, motor connection line, laser connection line

3 Months

Consumables and
Other attached

Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc.

No warranty

Arduino Kits, Robot Kits & Component Kits

All

All

12 Months

Pre-owned Products

All

All

No warranty

Accessories (For individual purchases)

LCD Screen:
Mars/Jupiter

Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.

3 Months

LCD Screen:
Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/

Saturn/S/2/8K/3/3 Ultra//4/4 Ultra/Jupiter SE

Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty.

6 Months

Air Purifier:
Mini/USB/Mars Mate

Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.

12 Months

Mini Heater

Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty.

12 Months

Build Plate

Damage caused by scratches, drops or bumps is not covered by the warranty.

6 Months

Release Film:

FEP/PFA/ACF

Release film is a consumable product without warranty

No warranty

Resin Tank

Installation tools and screws are not warranted

6 Months

Washing Bucket:

Mercury Plus V1.0/ V2.0

Mercury X/XS Bundle

No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket).

6 Months

3D Stainless Steel Funnel

3D Stainless Steel Funnel is a consumable product without warranty

No warranty

Hotend Kit:
Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max

Entire Hotend Kit

6 Months

Extruder Kit:
Neptune 3 Pro/3 Plus/3 Max /4/4 Pro /4 Plus/4 Max

Entire Extruder Kit

6 Months

STM 32-bit Silent Motherboard:
Neptune 3 Pro/3 Plus/3 Max

Motherboard

12 Months

PEI Magnetic Platform Kit:

Neptune 3 Pro/3 Plus/3 Max

PEI Magnetic Platform Kit is a consumable product without warranty

No warranty

Nozzle Kit:

Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max

Nozzle Kit  is a consumable product without warranty

No warranty

Cooling Fan Kit:Neptune 3 Pro/3 Plus/3 Max

Including 4010/4015 Blower Fan and 6010 Axial Flow Fan

6 Months

PTFE Tube:
Neptune 3 Pro/3 Plus/3 Max

PTFE Tube is a consumable product without warranty

No warranty

Enclosure

All

12 Months

Rotary Attachment:
PHECDA Laser Engraver

All

12 Months

10W/20W Air Assist:

PHECDA Laser Engraver

All

12 Months

Enclosure:

PHECDA Laser Engraver

All

12 Months

Honeycomb Panel:
PHECDA Laser Engraver

Honeycomb Panel is a consumable product without warranty

No warranty

Raisers:

PHECDA Laser Engraver

All

12 Months

Composite Filter:

PHECDA Laser Engraver

Composite Filter is a consumable product without warranty

No warranty

10W/20W Laser Module:

PHECDA Laser Engraver

 

All

12 Months

Window Mirror:

PHECDA Laser Engraver

Window Mirror is a consumable product without warranty

No warranty

20W Adapter:

PHECDA Laser Engraver

All

12 Months

2. Warranty Rules for Laser Head and Tube

A. Laser Head WarrantyRules:
  The rate of laser power drop is related to the frequency of use, working hours, and working environment.

B. 
Laser Tube Warranty Rules:

a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;

b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;

c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.

 

3. Warranty Forfeiture

The following Conditions Are Not Covered Under Warranty:
A. Products without sufficient proof of purchase
B. Lost or stolen products
C. Items that have expired their warranty period
D. Non-quality-related issues (after 30 days of purchase)
E. Free products
F. Repairs through 3rd parties
G. Damage from outside sources
H. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
I. Purchases from illegitimate resourcesor second-handed parties
J. Normal discoloration, wear, or consumption during product use.

 

Return & Refund Policy

1. For Unwanted Items
*This clause does not apply to Pre-owned & Refurbished items.

If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.

 

You may return the unwanted product to Elegoo for a full refund within 14 days or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt, or packing slip. You are responsible for the shipping fees. Beyond the end of those 14 days, refunds for unwanted products are not available, and beyond 30 days, refunds and exchanges for unwanted products are not available.

 

Unwanted Issue

 

Items

Responsibility of Return Shipping Charges

Refund

Exchange

Within 14 Days

Customer

Within 30 Days

×

Customer

Within Warranty

×

×

×

 

Important: To avoid any delay or denial of processing your refund and exchange request, please verify that your returning product satisfies all of our following inspection criteria.

 

The product for refund and exchange must be:
A. In new and unused condition (Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, and defacement);
B. Complete with all parts & accessories included and all original tags and labels attached;

 

For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to the returning product caused in transit.

 

The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund or exchange will be rejected or subject to a restocking fee of up to 15% at Elegoo’s sole discretion.

 

After the 14-day refund/30-day exchange window has expired, your only recourse regarding the products is through our warranty.

2. For Quality-Related Items
*This clause does not apply to Pre-owned & Refurbished items.

 A. Product is defective when you receive it, within 14days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.

B. Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.

C. Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.

Quality-Related Issue

 

Items

Responsibility of Fees

Refund

Replace

Repair

Return Shipping Charges

Repair Fees

Within 14 Days

Elegoo

Elegoo

Within Warranty

×

×

×

Elegoo

Out of Warranty

×

×

×

Customer

 

Important: To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).

3. Process After Returning Product

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.

 

Contact Us

Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.

  1. For 3D printer technical support: 3dp@elegoo.com
  2. For laser engraver technical support: lec@elegoo.com
  3. For order issues, unwanted item refunds, or returns: info@elegoo.com
  4. For STEM kits, robots technical support: service@elegoo.com

When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.

Auto Leveling

Precise 16-point RSG leveling system adopts a strain gauge pressure sensor on the print head to measure the height between the nozzle and the printing platform at 16 points.

With just one touch, it will automatically calibrate and compensate for any slight variations and unevenness between the heated bed and the print head, ensuring a consistent distance between the nozzle and heated bed and a perfect first layer printing.

Double-gear Extruder

The double-gear metal extruder adopts a spring elasticity adjustment device and special titanium alloy throat pipe for more uniform extrusion force, and continuous & stable filament feeding.

PEI Magnetic Platform

PEI magnetic platform with a spring steel sheet and good adhesion and printed models can easily be removed by bending the print sheet.

Smart Resume Printing

No worry about unexpected power off as the printer can recover from the power outage and continue printing.

With a filament sensor, whenever there are possible accidents like filament runout, filament breakage, or filament blockage, the machine will stop work for resuming printing before the new filament feeds in.

Neptune 3 also comes with a guide wheel structure to reduce the feeding resistance of consumables and noise generation.

Solid metal frame with a portable handle and overhead gantry for maximum stability during printing for better overall print quality.

V-guide roller made of POM with smooth movement, low noise, and wear resistance.

The XY axis adopts the belt tension adjustment device with a hand-tightening nut to conveniently and easily adjust the belt tightness.

The 250W hotbed can quickly heat up to 100ºC to meet the needs of different filament materials and avoid warping issues.

The branded power supply has been repeatedly verified to ensure safe printing and reduce printing errors.

The XYZ axis is driven by TMC2225, E0 axis is driven by TMC2209 with more stable motion performance and a lower printing noise of under 50db, like a person's whisper.

The larger build volume of 220x220x280mm gives you more freedom to produce larger models or carry out batch printing.

A removable 4.3-inch color touchscreen with a multilingual intuitive interface and smooth touch controls by hand or fixed on the base, giving you a user-friendly operating experience.

Double-sided cooling fans with a more reasonable nozzle heat dissipation structure, which automatically shuts down after the nozzle is lower than 50 degrees, reduce fan noise, and prolong the service life of the fan.

What's In Box

Specification

Product Model

Neptune 3

Printing Technology

FDM (Fused Deposition Modeling)

Frame Material

CNC machined aluminium extrusion

Voltage

100-120V/220-240V

File Transfer Method

TF card, USB cable

File Format

STL、OBJ

UI Language

English, French, German, Russian, Italian, Spanish, Japanese, Chinese

Build Volume

220 x 220 x 280 mm³

Printing Platform Size (PEI Area)

230 x 230 mm²

Machine Size

442 x 452 x 530 mm³

Package Size

605 x 490 x 240 mm³

MAXIMUM SIZE FOR MACHINE ACTIVITY/MM

450 x 550 x 750 (Including Rack & Tray)

Net Weight

8.1 kg

Gross Weight

10.35 kg

Max. Nozzle Temperature

260 °C

Max. Hot bed Temperature

100 °C

Resume Printing

Yes

Filament Detection

Yes

Filament Compatibility

PLA / PETG / ABS / ASA

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Find Your Ideal 3D Printer
Find Your Ideal 3D Printer
Find Your Ideal 3D Printer