Where We Ship
Orders placed on Elegoo official website can be shipped to the following countries and regions:
Shipping Area |
Shipping To |
Shipping From |
Estimated Delivery Time |
North America |
the United States |
the United States |
1. In-stock Product: |
Canada |
Canada |
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Europe |
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland |
EU warehouse |
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the United Kingdom, Jersey, Guernsey |
the United Kingdom |
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Asia Pacific |
Australia |
Australia |
|
Japan |
Japan |
Shipping Restrictions
- [the United States] We can ship orders to the contiguous 48 states and the District of Columbia, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
- [United Kingdom] Due to high transportation costs, some preowned products (good used/for parts only/damaged) will not support delivery to the Scottish Highlands, Scottish Islands, Northern Ireland, Jersey and Guernsey.
- [Australia] Unable to ship the Jupiter and Jupiter SE 3D printer to post office addresses.
- You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Shipping Fees:
For orders over $50 to most of the countries and regions listed above, it’s FREE SHIPPING. Orders under $50 will be charged a $15 shipping fee. EXCEPT for those countries and conditions listed:
1. Orders including Saturn 4, Saturn 4 Ultra or Mars 5 Ultra will be charged $20/pc shipping fees;
2. Australia: For orders including Jupiter SE, some areas (Northern Territory, Queensland, Tasmania, Western Australia) will be charged a shipping fee;
2. Cyprus: Each order will be charged a $30 shipping fee.
For orders shipped to EU countries and the United Kingdom (EXCEPT for several countries and regions listed below), we are responsible for customs duties.
Several countries and regions are: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.
Ownership, Terms, and Risk
Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note: Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.
Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.
When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com
Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com
Refund Policy & Warranty Info
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.
Warranty Policy
1. Warranty timeline
Models | Parts List | Warranty Period | |
3D Printing Related Products |
Neptune 3 OrangeStorm Giga |
PEI Platform Plate, Nozzle, Heater, Thermistor, PTFE Tube, Tools | No warranty |
Hot End | 3 Months | ||
Extruder Kit | 6 Months | ||
Main Parts of the Machine | 12 Months | ||
Jupiter | Release Film, Tools | No warranty | |
LCD Screen | 3 Months | ||
Resin Tank, Build Plate | 6 Months | ||
Other Main Parts of the Machine | 12 Months | ||
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra Jupiter SE |
Release Film, Tools | No warranty | |
LCD Screen, Resin Tank, Build Plate | 6 Months | ||
Other Main Parts of the Machine (FEP&Tools Excluded) | 12 Months | ||
Mercury Mercury Plus V1.0/V2.0 Mercury X/XS Bundle |
Main Parts of the Machine (Tools Excluded) | 12 Months | |
PHECDA LASER ENGRAVER & CUTTER- 10w/20W |
Main Parts | PCB, Motor, Laser head, Power Adapter | 12 Months |
Other Parts① | Fans | 6 Months | |
Other Parts② | Synchronous belt, motor connection line, laser connection line | 3 Months | |
Consumables and Other attached |
Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. | No warranty | |
Arduino Kits, Robot Kits & Component Kits | All | All | 12 Months |
Pre-owned Products | All | All | No warranty |
Accessories (For individual purchases) | Release Film:FEP/PFA/ACF | Release film is a consumable product without warranty | No warranty |
LCD Screen: Mars/Jupiter |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 3 Months | |
LCD Screen: Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/Jupiter SE |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 6 Months | |
Build Plate | Damage caused by scratches, drops or bumps is not covered by the warranty. | 6 Months | |
Resin Tank | Installation tools and screws are not warranted | 6 Months | |
Air Purifier: Mini/USB/Mars Mate |
Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
Mini Heater | Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
Washing Bucket:Mercury Plus V1.0/ V2.0Mercury X/XS Bundle | No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). | 6 Months | |
3D Stainless Steel Funnel | 3D Stainless Steel Funnel is a consumable product without warranty | No warranty | |
PEI Platform Kit/PEI Magnetic Platform Kit | PEI Platform Kit is a consumable product without warranty | No warranty | |
Nozzle Kit | Nozzle Kit is a consumable product without warranty | No warranty | |
PTFE Tube | PTFE Tube is a consumable product without warranty | No warranty | |
Hotend Kit | Hotend Kit (Nozzle, PTFE Tube Excluded) | 3 Months | |
Extruder Kit/Printhead Kit | Entire Dual-Gear Direct Extruder Kit | 6 Months | |
Cooling Fan Kit | Including 4010/4015 Blower Fan and 6010 Axial Flow Fan | 12 Months | |
STM 32-bit Silent Motherboard | Motherboard | 12 Months | |
Enclosure | All | 12 Months | |
Dual Printhead Mounting Plate | All | 12 Months | |
Four-Printhead Mounting Plate | All | 12 Months | |
5KG Large Spool Holder Kit | All | 12 Months | |
Camera | All | 12 Months | |
Filament Vacuum Storage Bags Kit | The pump is guaranteed for 1 month and the vacuum bag is a consumable product without warranty. | 1 Month | |
Rotary Attachment: PHECDA Laser Engraver |
All | 12 Months | |
10W/20W Air Assist:PHECDA Laser Engraver | All | 12 Months | |
Enclosure:PHECDA Laser Engraver | All | 12 Months | |
Honeycomb Panel: PHECDA Laser Engraver |
Honeycomb Panel is a consumable product without warranty | No warranty | |
Raisers:PHECDA Laser Engraver | All | 12 Months | |
Composite Filter:PHECDA Laser Engraver | Composite Filter is a consumable product without warranty | No warranty | |
10W/20W Laser Module:PHECDA Laser Engraver | All | 12 Months | |
Window Mirror:PHECDA Laser Engraver | Window Mirror is a consumable product without warranty | No warranty | |
20W Adapter:PHECDA Laser Engraver | All | 12 Months | |
Metal Business Cards | All | No warranty |
2. Warranty Rules for Laser Head and Tube
-
Laser Head WarrantyRules:
The rate of laser power drop is related to the frequency of use, working hours, and working environment.
Laser Tube Warranty Rules:
a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;
b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;
c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.
3. Warranty Period
All times shown on this page are calculated from the date the original order was received. If you receive free replacement products or accessories, the warranty period will still be calculated from the date the original order was received.
4. Warranty Forfeiture
The following Conditions Are Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non-quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
- Purchases from illegitimate resourcesor second-handed parties
- Normal discoloration, wear, or consumption during product use.
Return & Refund Policy
1. For Unwanted Items
*This clause does not apply to Pre-owned & Refurbished items.
If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.
-
For products in condition unopened (all original tags and labels attached), within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 5% restocking fee based on the order amount.
-
For products in condition open-box and unused, within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 15% restocking fee based on the order amount.
-
For used products or orders beyond 14 days, refunds for unwanted products are not available.
Unwanted Issue |
|||||
|
Product Status |
Items |
Responsibility of Return Shipping Charges |
Restocking Fee |
Deduction Fee |
Refund |
|||||
Within 14 Days |
Unopened |
√ |
Customer |
5% based on the order amount |
If the returned machine detects key parts missing, the corresponding fees will be deducted. |
Open-box and unused |
√ |
Customer |
15% based on the order amount |
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Used |
× |
× |
× |
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Within Warranty |
All Status |
× |
× |
× |
× |
Important: After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.
For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to the returning product caused in transit.
The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund will be rejected or subject to a deduction fee at Elegoo’s sole discretion.
After the 14-day refund window has expired, your only recourse regarding the products is through our warranty.
2. For Quality-Related Items
- Product is defective when you receive it, within 14days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.
- Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.
- Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.
Quality-Related Issue |
|||||
|
Items |
Responsibility of Fees |
|||
Refund |
Replace |
Repair |
Return Shipping Charges |
Repair Fees |
|
Within 14 Days |
√ |
√ |
√ |
Elegoo |
Elegoo |
Within Warranty |
× |
× |
√ |
× |
Elegoo |
Out of Warranty |
× |
× |
√ |
× |
Customer |
Important: 1. After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.
2. To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).
3. Process After Returning Product
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.
Contact Us
Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.
- For 3D Printertechnical support: 3dp@elegoo.com
- Forlaser engraver technical support: lec@elegoo.com
- For order issues, unwanted item refunds, or returns: info@elegoo.com
- For STEM kits, robots technical support: service@elegoo.com
When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.
10-Inch 12K Mono LCD
10-Inch 12K Mono LCD
Generous Build Volume
Generous Build Volume
10-Inch 12K Mono LCD
10-Inch 12K Mono LCD
Fresnel Collimating
Light Source
Fresnel Collimating
Light Source
Voxeldance Tango Software
Voxeldance Tango Software
Plug-in Air Purifier
Plug-in Air Purifier
Generous Build Volume
Generous Build Volume
Laser-carved
Build Plate
Laser-carved
Build Plate
12K Printing Accuracy
ELEGOO Saturn 3 adopts a 10-inch 12K mono LCD with a resolution of 11520x5120 and an XY resolution of 19x24 microns, which allows for the production of intricate models with excellent details and exceptional sharpness. The replaceable 9H tempered glass effectively prevents scratches and damage to the LCD screen and prolongs its lifespan.
COB + Fresnel Collimating Lens
The COB light source paired with Fresnel collimating lens ensures a more perpendicular and uniform exposure across the screen, within a 5-degree light angle & 0.5% light-scattering coefficient, and 90% light uniformity, allowing you to print truly impressive models with smooth surfaces and sharp edges.
Upgraded Heat Dissipation System
The upgraded heat dissipation system includes 6 double heat-conducting copper tubes and 4 cooling fans on both sides of the light source for faster ventilation and better heat dissipation. This ensures that your printer is working at its best, prolonging its lifespan.
The dual linear guide rail design ensures that the Z-axis movement is quieter, more stable, and precise, reducing riffles on final prints.
The laser-carved build plate with excellent adhesion ensures that your prints stick to the build plate even when printing large models.
The non-slip hexagon socket leveling screws are designed for easy handling, making leveling fast and easy.
The printer's mid-plate is designed with a raised step to prevent resin from flowing inside the printer, keeping your machine components safe and clean.
The Voxeldance Tango software is designed to improve your printing efficiency, offering static mode and dynamic printing mode (dynamic mode including smooth mode and high-speed mode). With the open-source GOO slice file format, you can use third-party slicing software, such as CHITUBOX and Lychee Slicer, for added flexibility and convenience.
Your printing safety is our concern, which is why we've included an upgraded USB-powered air purifier, with a plastic protective case to effectively protect the built-in activated carbon filter from damage and breakage during transportation. For extra peace of mind, you can also opt for the upcoming ELEGOO Mars MATE air purifier, which can remove up to 95% of VOCs for a safe and comfortable workspace.
What's In Box
Specification
LCD
10-inch 12K Mono LCD
System
EL3D-3.0.1
Slicer Software
Chitu Box & Voxeldance Tango
Technology
MSLA Stereolithography
Layer Thickness
0.01-0.2mm
Printing Speed
MAX 70mm/h
Z Axis Accuracy
0.02mm
XY Resolution
19x24μm(11520x5120)
Build Volume
218.88 x 122.88 x 250 mm³
Light Source
COB (wavelength 405nm)
Languages
Chinese, English
Connectivity
USB Interface