Where We Ship

Orders placed on Elegoo official website can be shipped to the following countries and regions:

1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or if the package has been signed for but not received by you.
2. Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.

Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.

Shipping Restrictions

• [the United States] We can ship orders to the contiguous 48 states and the District of Columbia, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses.
• [United Kingdom] We are unable to ship to P.O. Boxes, BFPO addresses and Bermuda. Due to high transportation costs, some pre-owned products (good used/for parts only/damaged) and OrangeStorm Giga will not support delivery to the Scottish Highlands, Scottish Islands, Northern Ireland, Jersey, Guernsey.
• [Australia] Unable to ship the Jupiter and Jupiter SE 3D printer to post office addresses.
• You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees

For orders shipped to EU countries and the United Kingdom (EXCEPT for several countries and regions listed below), we are responsible for customs duties.

Several countries and regions are: Norway, Switzerland, Las Palmas (ES), Santa Cruz de Tenerife (ES), Ceuta (ES), Melilla (ES), Åland Islands (FI), etc.

Ownership, Terms, and Risk

1. Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any express.

2. Typically, orders (excluding Pre-Orders) are sent to the warehouse 8 hours after placement. Orders sent to the warehouse are usually non-cancelable and unmodifiable. If you need to make changes, we'll attempt to arrange with the warehouse, but success is not guaranteed. Any costs arising from incorrect addresses or order cancellations are governed by our return and refund policies, for which you are responsible for payment.

3. Please ensure that you provide accurate information when placing your order and keep your phone line open. If a product is returned for the following reasons, we reserve the right to request payment for the return shipping and an additional re-delivery cost before we can resend the item to you:
A. If your package delivery fails because you did not contact the delivery company within 5 days of the delivery attempt.
B. If the delivery was unsuccessful due to an incorrect address.

FAQ

Q: If l order more than one product, will they be delivered at the same time?
A: Whenever posible, we ship products together. Howeve,depending on product avalalbiityor shipping methods,items may arive separately.A notification wil be
emailed for each shipment.